dispatch supervisor & ERP Operator

Key Responsibilities:

• Supervise and coordinate the activities of dispatch staff and drivers.
• Monitor dispatch board and assign routes based on delivery schedules, driver availability, and load requirements.
• Ensure all deliveries and pickups are made on time and in compliance with customer requirements and company policies.
• Communicate effectively with drivers, warehouse staff, and customers to resolve delays, changes, or issues.
• Track and report on delivery status, route efficiency, and driver performance.
• Maintain accurate records of dispatch activities, including timesheets, logs, and delivery documentation.
• Ensure compliance with DOT regulations, safety standards, and company procedures.
• Train and mentor dispatchers and drivers to improve performance and ensure consistent execution of responsibilities.
• Collaborate with management to develop and implement routing and dispatching strategies for efficiency and cost reduction.
• Respond to emergency or urgent situations with appropriate action plans and communication.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor’s degree in logistics, business, or related field is a plus.
• 3+ years of experience in dispatch, logistics, or transportation, with at least 1 year in a supervisory role.
• Strong understanding of transportation regulations and routing software.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office and dispatch software (e.g., TMS, GPS tracking systems).
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Strong problem-solving and decision-making abilities.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person