Dispatcher

Description:

Build Your Future with Cranney!

At Cranney Home Services, we believe in building more than just careers — we build futures. With a 4.7/5 employee rating and over 3,000 customer reviews, we are proud of our reputation for quality, integrity, and team success.

Why Join Us?

• Full time schedules: Monday's – Friday's (8am-4pm). In-Office (must live in MA)
• Pay: $55-$60/yearly. (DOE)
• Comprehensive Benefits Package, including:
• 75% Employer-Paid Health Insurance (Family: 59%, Employee & Spouse: 59%, Employee & Child: 59%)
• 50% Employer-Paid Dental Insurance
• 100% Employer-Paid Vision Insurance
• Company-Paid Life Insurance
• Short-term and Long-term Disability Coverage
• Wellness Reimbursement Program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with 4% Company Match – Fidelity
• Generous PTO and Sick Leave
• Paid Major Holidays Off
• Employee Referral Bonuses
• Residential Services Only – No Commercial Work
• Supportive, Family-Like Team Culture

What must be completed:

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Update customers throughout the day on the technician’s progress.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Interact with clients on the phone, via inbound and outbound calls.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Miscellaneous duties as assigned.

How success will be measured:

• Matching the appropriate technician to every job, both by technician skillset and geography
• Time keeping for technicians and apprentices.

Requirements:

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and have a great attitude on life.
• Knowledge of the construction industry including HVAC, Plumbing and Electrical is a plus

At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today!

Cranney Home Services is an equal employment opportunity and affirmative action employer.