Dispatcher

Description:

Home Services Dispatcher

Do you thrive in a fast-paced environment where you can make a difference?

Are you interested in working for a 5-star company? TE Certified, LLC is seeking a highly motivated and customer-focused Home Services Dispatcher to join our growing team.

In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is an in-office position in Jonesboro, not a remote position.

Responsibilities

• Receive and prioritize customer service requests for various home services (e.g., plumbing, electrical, HVAC)
• Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
• Communicate effectively with customers and technicians, ensuring clear and timely updates
• Maintain accurate records of all dispatched jobs and customer interactions
• Monitor technician performance and provide feedback for continuous improvement to their management
• Identify and resolve potential scheduling conflicts
• Train and mentor new dispatchers, fostering a positive and supportive team environment
• Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
• Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach
• Schedule will be Monday thru Friday and will include a rotating Saturday (6:30AM - 2:30PM) Saturdays are the only work from home day. To work from home, must have your own computer with 2 monitors and a hardwired internet connection.

Benefits & Perks

• 100% company-paid health insurance premiums
• Discounts on life, dental, and vision insurance
• 401k with up to 4% match
• Health Savings Account (plus company contributions)
• Gym reimbursement up to $36/month
• Employee discounts
• Vacation and Holiday pay
• Monthly Bonus Potential
• Employee Referral Program
• Company parties and outings

Requirements:

• Minimum 2 years of trades dispatching experience
• Proven track record of consistency and reliability in previous roles
• Excellent communication, interpersonal, and organizational skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to prioritize multiple tasks and work effectively under pressure
• Proven leadership experience in a fast-paced environment
• Must be a good person, ethical & of good morals
• Valid driver's license and reliable transportation

Preferred Qualifications

• Experience in the home services industry
• 2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
• Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
• Proven track record of exceeding customer service expectations

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.