Dispatcher

Dispatcher

Overtime Status: Non- Exempt

Braen Stone Industries, the leading supplier of construction materials including stone, sand, asphalt, septic materials, recycled materials and agricultural limestone, is currently seeking a day shift Dispatcher who is able to primarily work out of our Haledon location, with the ability to work out of all our locations (Haledon, Ringwood, Franklin, Sparta).

We are a safety minded company and expect the successful candidate to be as well. This position is hourly, non-exempt from overtime. Overtime is paid after 40 hours are worked each week. Hours of work will vary.

Expectations/ Responsibilities for this position include, but are not limited to:

• Answer emergency and non-emergency calls and document important information.
• Respond to any issues, discrepancies, and follow-up by coordinating with the appropriate team or manager.
• Operate and manage a multi-line telephone console system.
• Respond to queries related to products and/or deliveries.
• Act as a communication liaison and answer incoming phone calls from drivers on the road.
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
• Prioritize and organize calls according to urgency.
• Enter orders into the dispatch queue/Create jobs in EIS.
• Maintain and update call logs, call records and other important documentation.
• Take orders from customers and create the job orders in the computer.
• Schedule additional haulers to cover daily needs.
• Help customers calculate how much material they need and determine which material they need.
• Inquire with the sales department regarding quotes for the material and quantity the customer has chosen.
• Ability to add new trucks into the system.
• Assist in reconciling customer accounts with Scale House Manager, when needed.
• In charge of calculating material and delivery cost.
• Forecast next day’s deliveries and make sure the right amount of trucks are on site and stand readily with extra trucks in the event of emergency deliveries.
• Contact the Asphalt customers the day prior to the delivery to confirm the outgoing order.
• View the calendar to determine plant availability for the next day’s orders.

Required Knowledge/Skills/Aptitudes:

• Excellent communication and interpersonal skills.
• Proven experience as dispatcher or relevant experience.
• Outstanding organizational and multitasking abilities.
• Proficient in MS Office with proven experience in data entry.
• Ability to work well under pressure.
• Ability to schedule and follow through with callers.
• Ability to rapidly input information into a data entry system.
• Knowledge of products.

Position Type/Expected Hours of Work:

• Hours of work for day shift are generally 5:30 am - 5:00pm subject to change
• Hours of work for night-shift are generally 6:00pm - 6:00am subject to change
• Exposure to high levels of noise to be expected
• Long periods of sitting, occasional walking
• Punctual attendance is required
• Position in subjected to seasonal layoffs

Pay: $21.00-$25.00/Hour

Please note that although every effort has been made to craft a thorough job description, this is a fluid document which will be updated, modified, and added-to, as necessary.

Braen Stone Industries has been family owned, operated, and oriented for over 120 years. We want the best for our employees! With that said, we promote a healthy lifestyle, offer competitive pay, encourage time off to relax and rejuvenate and provide the tools to retire in style!

• Vacation days
• Sick/personal time
• Paid Holidays
• Medical
• Dental
• Term Life Insurance
• 401(k) with Safe Harbor 401(k) contributions and employer match
• Flexible Spending Account
• AFLAC
• Comprehensive wellness program with financial rewards!
• Braen Gear…who doesn’t love a free shirt, beach towel, or jacket?
• Thanksgiving Turkey
• A blowout of a Christmas Party
• Summer Family Picnic (think zip lining, swimming, boating, eating, and the competitive Company softball game!)
• Safety Program- Get caught doing some good and earn some really cool prizes
• Matching Gift program
• Workout class with a personal trainer
• Healthy snacks

Explore Our Hiring Process

You’re sold, you want to be a part of the Braen team. Here’s a glimpse at our hiring process.

• Apply- We won’t know you’re interested if you don’t apply!
• Interview- Come in once or twice so we can learn more about you and also, to meet the people you’ll be working with. This is your chance to interview us too!
• Offer Letter- Will you be a part of our team? Sign, date and return if it’s a Yes!
• Background Check- Standard background check…nothing to be afraid of
• Physical and Drug/Alcohol Screen- We are proud to be a drug-free workplace

Braen Stone Companies is an Equal Opportunity Employer, M/F/D/V.

We are a drug-free workplace and we conduct pre-hire screenings on all job candidates.