Dispatcher

Position Summary:

Location: Downtown Orlando - Orlando Regional Medical Service

Shift: Varies

Title: Support Services Dispatcher

About the Transport Team

At ORMC, our Transport team plays a vital role in keeping the hospital running smoothly. Whether it’s safely moving patients, delivering equipment, or providing timely support across departments, this team keeps things in motion—literally. Known for their reliability, professionalism, and compassion, our transport staff are often the friendly faces that help patients feel at ease. It’s a fast-paced, purpose-driven team that takes pride in helping others and making a difference every step of the way.

Position Summary

The Support Services Dispatcher is the first point of interaction with Support Services, with a critical focus on throughput. Dispatchers are the essential communicators within all Support Service Departments, ensuring patients get to the right unit for levels of care needed.

Why Orlando Health?

✔️ Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF)

✔️ Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans

✔️ Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more

✔️ Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals

✔️ Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life

✔️ Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability

✔️ Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance

✔️ Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance

Responsibilities:

Essential Functions

Keeps records of all calls and follow-up on customer requests in a timely manner and alerts management of any trends or patterned issues.
Supports departmental operations by managing general calls, linen and bed requests, stretcher services, medical equipment, and other assigned support needs within the department’s scope.
Effectively communicates and serves as the liaison between the Discharge Team, PCP, Emergency Department, and other customers.
Develops delivery routes and maintains contact with drivers throughout the day.
Uses Bed Management Software to direct, alter, and/or optimize delivery and assistance with throughput.
Maintains open lines of communications with all units and departments to ensure all service requests are handled efficiently and appropriately.
Collaborates with management to modify daily routes to accommodate the needs of customers.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Remains agile and ready to handle sudden route changes or delivery issues.
Able to work with a multi-phone line system.
Able to work in a team environment and in high pressure situations.
Demonstrates strong knowledge of the hospital throughput process.
Possesses strong written and oral communication skills.

Qualifications:

Education/Training

High School Diploma or equivalent.

Licensure/Certification

None

Experience

Two (2) years of previous support services, operational, or related experience.
Demonstrates excellent customer service skills and a caring attitude toward patients, visitors, guests, and fellow team members.

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