Dispatcher

HOURS: 9:30am-6:30pm

Job Overview

The Dispatcher is responsible for coordinating Non-Emergency Medical Transportation (NEMT) trips by scheduling drivers, monitoring routes, and responding to real-time transportation issues. This role works closely with drivers, clients, and broker partners to ensure safe, timely, and reliable transportation.

This position primarily supports NEMT operations, while also serving as a backup dispatcher for student transportation routes when needed.

The ideal candidate is highly organized, comfortable working in a fast-paced environment, and able to make quick decisions when schedules or routes change.

Responsibilities

• Manage dispatch software to assign and monitor driver routes and trip schedules
• Proactively adjust routes and schedules to address delays, cancellations, will call trips, and service changes
• Monitor multiple broker portals for trip requests and real-time updates
• Communicate with drivers regarding scheduling changes, field situations, and operational updates
• Escalate issues to supervisors when necessary
• Coordinate new trip requests and provide excellent customer service to clients
• Communicate effectively with drivers, parents, school personnel, staff, and NEMT clients
• Assist Tristar drivers and provide support for office phone coverage
• Support student transportation dispatch when needed
• Other duties as assigned

Success in this role includes:

• Maintaining on-time trip performance
• Communicating effectively with drivers and clients
• Quickly resolving route or scheduling issues
• Supporting a collaborative dispatch team environment

Qualifications

• Some Dispatching or scheduling experience a must
• Strong problem-solving and multitasking abilities
• Ability to work in a fast-paced operational environment
• Comfortable working with web-based dispatching software and tools such as Microsoft Office and Google Workspace
• Strong data entry and computer skills
• Experience with dispatch platforms such as TaxiCaller, iCabbi, RoutingBox, MediRoutes, or TripSpark is a plus
• Excellent communication and customer service skills
• Must become a certified driver through the OH Department of Education
• High School diploma required

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program

Work Location: In person