Dispatcher

Job Summary

As a Dispatcher at Aculabs, you will be responsible for overseeing specimen collection services across a designated region. Your primary role is to coordinate and support the activities of our mobile team—including phlebotomists and couriers—to ensure all blood draws and specimen pickups are completed accurately, on time, and in accordance with company protocols.

About the Company

Aculabs, a leading provider of laboratory services to long-term care facilities throughout the Mid-Atlantic, is looking for a detail oriented dispatcher to join our team. Aculabs has been proudly family-owned and operated since 1972. If you’re interested in joining our team, we’d love to hear from you!

Benefits

• Competitive pay
• Paid time off
Health insurance and retirement benefits

Responsibilities

• Coordinate route coverage for mobile staff by assigning phlebotomists and couriers based on service needs.
• Monitor field performance and communicate issues to supervisors.
• Verify timekeeping records, communicate discrepancies, and ensure documentation of absences with accuracy.
• Track and confirm specimen arrival and assignment completion using company software and reporting tools.
• Ensure timely completion of all scheduled and STAT venipunctures and pickups.
• Communicate effectively with Client Services and other internal teams about service disruptions.
Participate in required weekend rotation and maintain reliable attendance.

Requirements

• Proficiency in Google Workspace (Docs, Sheets, Gmail, etc.)
• Ability to learn and navigate CRM and dispatch systems such as RingCentral, SugarCRM, Encore, and Power BI
• Exceptional attention to detail with the ability to manage high-volume tasks in a fast-paced setting
• Strong written and verbal communication skills
• Ability to work collaboratively with internal teams including Regional Supervisors, Quality Assurance, and Client Services
• High school diploma or equivalent required
• Experience in healthcare, logistics, dispatch, or medical office administration preferred

Aculabs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.