Dispatcher

Full Job Description

Seeking self-motivated individuals with excellent communication and critical thinking skills. The role of a dispatcher is an essential part of the company. First Care is a family owned and operated company and one of the largest ambulance services in the Cincinnati region. We are a 24/7 dispatch center that is responsible for handling over 50,000 calls per year. We currently operate in 5 different markets across Ohio, Indiana, and Kentucky. Those with backgrounds in customer service, data entry, logistics, or healthcare are encouraged to apply. The position is 36-48 hours per week on days, rotating shifts. Candidates must have the capability to work weekends.

Responsibilities

• Receive emergency and non-emergency calls and record pertinent information.
• Dispatch units in the field while keeping track of their location and status.
• Monitor CAD grid to ensure efficient utilization is achieved.
• Prioritize calls according to urgency and importance.
• Keep close contact with facilities regarding patient transportation.
• Proactively address problems and suggest solutions.

Qualifications

• A clear criminal record with no Federal health care exclusion.
• Applicants with a current Priority Dispatch EMD are preferred, but Trans-Care will help an otherwise qualified employee obtain the EMD certification.