Dispatcher

Job Summary :

The Dispatcher for UTulsa Security position is skilled emergency service work that involves receiving emergency and non-emergency requests for public safety services, determining the nature/urgency of calls, initiating security or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements.

The Dispatcher will report directly to the Lead Dispatcher or Communications Lead.

Essential Functions (Responsibilities):

• Receives and responds to emergency and non-emergency situations including calls from the public, University offices, Security Officers, and other emergency service agencies via the telephone, radio systems, and computer.

• Processes and evaluates information received and prioritizes calls and dispatches required patrol officers and/ or other emergency service agencies.

• Monitors and coordinates activities and assignments of Security Officers and other Security personnel via radio and Security computer systems.

• Maintains status and location of all on-duty Security Officers and other Security personnel.

• Utilizes and monitors technology such as computers, radio systems, telephones, fire alarms, intrusion/ panic alarms, surveillance cameras, emergency broadcast and text messaging systems and other communication equipment.

• Send emergency message notifications when needed.

• Creates and maintains automated or manual logs of public safety communications activity.

• Accesses and enters sensitive information in University databases as necessary for investigative purposes, or University related business.

• Maintains appropriate security and confidentiality of information created and encountered in the performance of their assigned duties.

• Stays informed of all Department regulations, memorandums, policies and procedures.

• Stays abreast of all events that are occurring on campus during their assigned shift, paying particular attention to those events that attract large crowds.

• Advises the on-coming Communications Center Dispatchers and other Department personnel of all service calls and environmental conditions relative to the campus and its community, to facilitate the continuity of the Department’s operations.

• Provides general campus information to the public via telephone inquiries.

• Complies with all rules and regulations of the Federal Communication Commission.

• Any other duties as assigned by the Communications Lead, Assistant Director or Director of TU Security.
  

Required Qualifications:

Special Job Dimensions:

The Dispatcher position requires the physical stamina to sit for extended periods of time and be able to focus on information coming in from multiple sources including phone calls, officer’s radio calls, emails, and direct information from officers or department leaders. Ability to multitask and prioritize actions based on information received.

This position requires a considerable degree of initiative and independent judgment, within procedural boundaries, and at times may be required to respond and deal with emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or with other Security Dispatchers under the direction of the Communications Lead, Shift Lieutenant, or Armed Security Officer-Lead.

This position requires shift work. While the position will have a primary shift assigned, they may be required to work holidays, weekend, and/or after hours for special events hosted on university properties. May be subject to call back in the event of an emergency or because of special events.

Note: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in the areas of responsibility may occur, as directed by the Security Director.