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Affordable Lock and Security Solutions, a leader in the locksmith and security industry since 1970, is hiring a Service Coordinator to join our growing team. With 8 stores throughout Central Florida, Affordable Lock and Security Solutions is looking for a positive, outgoing individual to help us serve our customers as we grow. The right candidate should be detail-oriented, able to work independently, and committed to exceptional customer service.

Responsibilities

  • Dispatch technicians using ServiceTitan
  • Schedule, adjust, and manage daily job assignments
  • Answer inbound calls and gather accurate customer information
  • Prioritize emergency, residential, commercial, and industrial service calls
  • Communicate job details, locations, and updates to technicians
  • Monitor technician status, availability, and job progress
  • Enter and update customer information, notes, and invoices
  • Handle scheduling conflicts and customer concerns professionally
  • Maintain organized records and high customer service standards

Requirements

  • Previous dispatcher experience in a service industry (required)
  • Hands‑on experience using ServiceTitan is preferred
  • Strong phone and customer service skills
  • Ability to multitask in a high‑volume, fast‑paced environment
  • Excellent attention to detail and organization
  • Reliable attendance and punctuality
  • Ability to work on‑site in Ocala Florida
  • Bilingual (English/Spanish) a plus

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Experience:

  • Dispatching: 1 year (Required)

Work Location: In person

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