Dispatcher

Affordable Lock and Security Solutions, a leader in the locksmith and security industry since 1970, is hiring a Service Coordinator to join our growing team. With 8 stores throughout Central Florida, Affordable Lock and Security Solutions is looking for a positive, outgoing individual to help us serve our customers as we grow. The right candidate should be detail-oriented, able to work independently, and committed to exceptional customer service.

Responsibilities

• Dispatch technicians using ServiceTitan
• Schedule, adjust, and manage daily job assignments
• Answer inbound calls and gather accurate customer information
• Prioritize emergency, residential, commercial, and industrial service calls
• Communicate job details, locations, and updates to technicians
• Monitor technician status, availability, and job progress
• Enter and update customer information, notes, and invoices
• Handle scheduling conflicts and customer concerns professionally
• Maintain organized records and high customer service standards

Requirements

• Previous dispatcher experience in a service industry (required)
• Hands‑on experience using ServiceTitan is preferred
• Strong phone and customer service skills
• Ability to multitask in a high‑volume, fast‑paced environment
• Excellent attention to detail and organization
• Reliable attendance and punctuality
• Ability to work on‑site in Ocala Florida
• Bilingual (English/Spanish) a plus

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Dispatching: 1 year (Required)

Work Location: In person