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Dispatcher I - Paratransit
Salary
$19.35 - $21.86 Hourly
Location
100 Mack Avenue, MI
Job Type
Certified-Regular Civil Service
Job Number
20263359061DDOTMDML
Department
Dept of Transportation
Division
DDOT Vehicle Operation
Opening Date
03/10/2026
Bargaining Unit
9175-Transportation NonUnion
Description
The City of Detroit's Department of Transportation is currently accepting applications for a Dispatcher I Paratransit for their DDOT Vehicle Operation division. Under general supervision, the Dispatcher I is responsible for performing paratransit dispatching duties such as scheduling, routing, and dispatching of vehicles.
Examples of Duties
- Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles.
- Enter data into computer by keyboard entry devices to complete dispatch calls.
- Adjust, review, revise, and produce final schedules using scheduling software.
- Ensure that the appropriate parties are notified in the event of accidents or incidents.
- Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations.
- Schedule driver and vehicle assignments.
- Assist with producing daily and monthly reports, logs, and records, and assist with entry of trip data.
- Process and file schedules, reports, and related documents.
- Assume the role of a Dispatcher II, as needed.
- May perform additional duties as assigned.
Minimum Qualifications
Qualifications (required):
- High School Diploma or G. E. D. (General Educational Development) equivalent.
- Minimum of one (1) year of experience in dispatch environment or a related field.
Qualifications (preferred):
- Experience working as a Customer Service Representative II.
- Experience working in a paratransit environment.
Supplemental Information
Evaluation Plan
- Interview: 70%
- Evaluation of Training, Experience & Personal Qualifications: 30%
- Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
- Veteran Points: 0 – 15 points
- Detroit Residency Credit: 15 points
LRD: 07/02/2025
EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:
HEALTH
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.
HEALTH
- Medical - Eligible for hospital, surgical, and prescription drug benefits.
- Dental
- Vision
- Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
- Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
- Sick Leave
- Vacation
- Holidays
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
- Completion of thirty (30) years of service;
- At age sixty (60) if you have at least ten (10) years of service, or
- At age sixty-five (65) with eight (8) years of service.
- In the event of disability, other eligibility rules apply);
- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
- Employees are vested after ten (10) years of service, regardless of age.
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.
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