Dispatcher - Per Diem - Interpreter Services

Location: CHA Everett Hospital
Work Days: Per Diem, as needed
Category: Clerical and Administrative Support
Department: Interpreter Off Hours
Job Type: Per Diem On Call
Work Shift: Varied Day / Evening shifts
Hours/Week: Varied hours
Union Name: Non-Union

About CHA Interpreter Services

Cambridge Health Alliance (CHA) is proud to be an innovative leader in community health, providing equitable and culturally responsive care for all populations across Boston’s metro-north region. CHA's award-winning language access program provides our diverse patient population with crucial resources to communicate effectively with our care providers, allowing patients and their families to fully understand their medical conditions, treatment options, and the care being provided. By breaking down language barriers and offering expertise in over 150 languages, our Interpreter Services team serves as a vital communications bridge between patients, families, and medical staff, ensuring our health care providers are able to deliver culturally informed and compassionate care to every patient, every time.

Position Overview

The Dispatcher serves as the central link between patients, clinical sites, and interpreters. This role is responsible for coordinating and prioritizing interpreter requests to ensure timely access to language services that support patient flow and high-quality care. The Dispatcher uses strong organizational and communication skills to problem-solve in a fast-paced environment and minimize delays in service.

Depending on operational needs and dispatching volume, the Dispatcher may also assist with interpreter scheduling and provide occasional phone or face-to-face interpreting.

Key Responsibilities

• Dispatch interpreters in response to scheduled and urgent requests received via phone, pager, fax, and computer systems.
• Maintain accurate, organized records of all interpreter requests, assignments, and unfilled requests.
• Prioritize calls and problem-solve in real time to minimize delays and support patient care needs.
• Communicate effectively with interpreters and clinical sites to promote efficient workflow.
• Respond diplomatically to service concerns and complaints, documenting issues as needed.
• Delegate work assertively and hold staff accountable for assigned tasks.
• Provide timely feedback to management regarding staff performance, system challenges, and customer service issues.
• Maintain interpreter beepers and alphanumeric paging equipment.
• Create daily interpreter schedules as needed.
• Provide phone or face-to-face interpreting services when required.
• Deploy interpreters with consideration for age-specific needs and developmental factors of the patient population served.

Qualifications

• Education: High school diploma or GED required
• Work Experience: No experience needed (candidate will be trained)

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.