Dispatcher/Courier, Logistics (DLS Oahu)

Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned and operated clinical and anatomic pathology laboratory. DLS is proud to serve the communities of Hawaii, Guam and Saipan and utilizes state-of-the-art testing and value-based informatics to promote optimal patient care to positively impact patient lives.

SCHEDULE

Full Time Position

Must be availableSunday through Friday from 6:00 am to 10:00 pm and Saturday from 6:00 am to 3:00 pm. Must be flexible with schedule changes to meet operational needs.

HIRING RANGE

$18.14 to $25.36 hourly

Actual pay commensurate with experience

JOB SUMMARY

Communicates and directs the timely movement of laboratory specimens, reports and supplies between client locations, DLS Patient Service Centers (PSC) and DLS testing laboratories. Transports laboratory specimens, reports and supplies to designated locations in a safe and timely manner.

DUTIES AND RESPONSIBILITIES

• Coordinates the communication of delivery and pick-up requirements with internal and external customers and directs the delivery and pick-up activities of couriers. (50%)
  • Utilizes the Dispatch Tracking System to manage pick-up and delivery requests.
  • Dispatches various types of requests and information, such as routine/STAT specimen pickups, supply orders, reports, airport cargo, special deliveries, client updates and traffic and weather alerts.
  • Maintains accurate records of the pick-up and delivery or reports, specimens, etc.
  • Sorts and distributes laboratory reports for courier route deliveries.

  • Prepares the courier handheld tracking tools with scheduled assignments.

• Serves as the primary point of contact for couriers and supports operations. (10%)
  • Assists with vehicle changes and arranges replacement courier coverage.
  • Assists with researching issues relating to pick-ups and deliveries and recommends solutions.
  • Prepares the courier handheld tracking tools with scheduled assignments to ensure device is properly paired with assigned courier, route and vehicle.
  • Conducts radio checks with couriers and notifies management as needed.
  • Troubleshoots and notifies management of any issues with the Dispatch Tracking System.

  • Department monitor – displays traffic messages, collaborates on content to display.

• Provides courier coverage, primarily STAT (non-routine) routes. (40%)
  • Performs dispatched STAT (non-routine) pick-up and delivery requests on Oahu.
    • Ensures STAT (non-routine) requests are completed in a timely and efficient manner.
    • Communicates directly with Dispatch when receiving a STAT (non-routine) request, when arriving at the pick-up location and when delivering item at designated location.

• Performs other duties as assigned.

• Job expectations:
  
• Demonstrates clear, audience-focused and effective communication with Aloha.
• Reads, interprets and writes documents, such as policies, standard operating procedures and reports.
• Creates a positive work culture and environment.
• Models organizational values and contributes to quality improvements to support innovation.
• Builds collaborative relationships with teammates: shares ideas, supports others to achieve goals and has each other’s backs.
• Follows all safety and health regulations and works in accordance with DLS safety policies and procedures to ensure a safe and secure working environment.
• Provides excellent customer service to our internal and external customers with compassion and respect.
• Maintains and values the importance of attendance at work.
• Stays current on information and requirements to perform the job while embracing continuous learning to improve skills and knowledge.
• Maintains a high level of confidentiality of information.
• Uses sound judgement, analytical skills and innovation while problem solving and takes appropriate and timely actions.
• Demonstrates flexibility and adaptability by adjusting to shifts in priorities, demands, and procedures.

JOB DEMANDS

Typical Physical Demands:

• Able to sit, use PC and talk on phone up to two (2) hours continuously.
• Able to key up to four (4) hours intermittently.
• Able to lift, carry, pushing or pull items weighing up to thirty five (35) pounds frequently.
• Courier:
  • Able to walk and/or use stairs up to six (6) hours frequently.
  • Able to drive and get in/out of vehicle up to six (6) hours frequently.
  • Able to use hand trucks or dollies.

Typical Working Conditions:

• Work environment includes conditions common to administrative offices.
• Generally works in an indoor, air-conditioned area.
• Courier:
  • Work environment includes conditions common to a hospital/laboratory environment, including working directly with potentially hazardous chemicals and/or patients with communicable diseases. Potential for inadvertent skin, eye, mucous membrane, or parenteral contact with blood or other infectious materials.
  • Works outdoors with varied weather conditions.

QUALIFICATIONS

Education:

Required:

• High school diploma or equivalent.

Experience:

Required:

• Two (2) years driving experience with full license (not provisional or intermediate).

Preferred:

• Patient care, medical laboratory or equivalent public contact experience.
• Experience as a DLS Courier.

Skills:

Required:

• Ability to communicate effectively in English both in verbal and written form.
• Ability to work effectively both independently and with a team.
• Excellent customer service skills.
• Exhibit effective decision making with good judgement.
• Attention to detail.
• Proficient in Microsoft Office Suite or similar application.
• Ability to work in a fast pace and high-volume environment.
• Ability to problem solve/troubleshoot and provides solutions.
• Knowledge of traffic rules/laws.

Other Qualifications:

Required:

• Valid driver’s license and a current, clean traffic abstract.

Preferred:.

• Familiarity of local geographic areas.

Equal Opportunity Employer/Disability/Vet

Equal Opportunity Employer / Disability / Vet
Your Health. Our Legacy
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i.
Our Values:
Compassion guides our actions
Aloha inspires us in all that we do
Respect and understanding are essential for the dignity of all
Excellence is our quest