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Distribution Account Manager - APAC MEA

Dubai, United Arab Emirates

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Mitel is seeking a strategic and results-driven Distribution Account Manager (DAM) to lead and manage relationships with key distributors across the Middle East & Africa (MEA) and Asia-Pacific (APAC) regions. The DAM will serve as the primary interface between Mitel and its authorized distributors, driving alignment on business goals, pipeline generation, logistics coordination, and partner enablement. This role is pivotal in scaling Mitel’s channel ecosystem, improving inventory velocity, and driving profitable growth.

Responsibilities:

Strategic Distribution Management
Own the end-to-end distribution relationship for MEA and APAC.
Align global distribution strategy with regional execution plans.
Onboard and manage authorized distributors, ensuring compliance with Mitel’s channel policies.
Optimize inventory levels, supply chain flow, and order forecasting in coordination with supply chain and operations.
Revenue & Pipeline Ownership
Drive quarterly revenue targets and ensure consistent pipeline generation across the distributor network.
Support territory planning and ensure distributor alignment with Mitel’s on-prem portfolio.
Enablement & Demand Generation
Execute distributor enablement programs, including sales and technical training, certifications, and accreditations.
Develop and support joint marketing plans and co-funded demand-generation activities (JMF).
Track ROI on distributor-led marketing campaigns.
Sales Support & Deal Structuring
Assist distributors with deal structuring, pricing requests, special bids, and channel escalations.
Manage the deal registration process and drive compliance with Mitel’s pricing policies.
Governance & Reporting
Conduct QBRs (Quarterly Business Reviews) with each distributor.
Provide regular reporting on sell-in / sell-out data, market trends, pricing dynamics, and distributor health.
Work closely with finance, operations, legal, and product teams for contract management, compliance, and credit issues.

Requirements:

7–10+ years of experience managing large IT/UC distributors in MEA and/or APAC.
Deep understanding of distribution logistics, channel margins, rebates, and fulfillment models and Export Control Compliance
Proven experience in multi-country channel ecosystems with different maturity levels.

Additional Skills (Advantageous):

Experience in Unified Communications, telephony, or networking technologies.
Familiarity with Mitel’s competitors
Strong financial analysis and P&L management skills.
Understanding of market dynamics, partner economics, and compliance procedures.
Excellent written and verbal communication skills in English (Arabic or Asian languages a plus).
Strong negotiation, stakeholder management, and relationship-building skills.
Ability to influence without authority across cultures and time zones.

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

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