Distribution Manager

POSITION OVERVIEW

KEY RESPONSIBILITIES

• Manage day-to-day distribution operations including inbound, storage, order fulfillment, and last-mile delivery across the UAE
• Oversee route planning, fleet management, and delivery scheduling to ensure on-time delivery performance
• Coordinate with third-party logistics providers (3PLs), couriers, and freight forwarders
• Monitor and optimize distribution costs, delivery SLAs, and operational KPIs
• Ensure all delivery documentation (waybills, proof of delivery, invoices) is accurate and fully compliant
• Handle urgent, priority, and cold-chain deliveries with appropriate handling protocols

• Supervise warehouse operations including receiving, put-away, picking, packing, and dispatching
• Maintain accurate stock records and ensure inventory integrity through regular cycle counts and full stock audits
• Manage cold-chain storage areas, monitoring temperature and humidity logs in line with product specifications
• Enforce FEFO (First Expiry, First Out) and FIFO stock rotation policies across all product lines
• Minimize stock discrepancies, wastage, and expired goods through proactive inventory controls
• Oversee returns management — processing, quarantine, and disposal in line with company SOPs

• Ensure full adherence to Good Distribution Practice (GDP) guidelines as required by MoHAP, DHA, and DOH
• Maintain all distribution licenses, storage permits, and regulatory documentation up to date
• Prepare for and lead internal and external GDP/regulatory audits; implement corrective actions (CAPAs) as required
• Ensure narcotics, controlled substances, and temperature-sensitive products are handled and stored per regulatory requirements
• Maintain and update SOPs for all distribution and warehousing activities
• Coordinate with the regulatory affairs team on product recalls, market withdrawals, and quarantine procedures

• Act as the primary operational point of contact for key customers — hospitals, pharmacy chains, clinics, and wholesalers
• Resolve delivery issues, complaints, and discrepancies in a timely and professional manner
• Collaborate closely with the sales team to prioritize urgent orders and support key account requirements
• Liaise with procurement and supply planning teams to align inbound supply with outbound demand
• Provide regular updates to senior management on distribution performance, challenges, and improvement initiatives

• Manage and optimize the use of Warehouse Management Systems (WMS) and ERP platforms (SAP, Oracle, or similar)
• Generate daily, weekly, and monthly distribution reports covering on-time delivery, order accuracy, stock levels, and cost
• Identify operational bottlenecks and lead process improvement initiatives to enhance efficiency
• Track and report on fleet utilization, fuel consumption, and maintenance schedules

Requirements