Dive Center Supervisor

Devision: Sports and Entertainment

Department: GALAXEA

Compnay: Sports and Entertainment Compnay

From Land to Sea – Active Experiences in Nature’s Purest Form

Red Sea Sports & Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG) , responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination . RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea , adventure activities via Akun , and leisure experiences delivered by WAMA .

RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee , united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.

Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030 , supporting the Kingdom’s ambition to become a global leader in regenerative tourism.

Job Purpose

The Dive Center Supervisor is a site-based role responsible for supporting the Dive Center Manager in the efficient, safe, and high-quality delivery of all dive operations and underwater tourism activities within the assigned asset.

Acting as the senior instructional authority on-site, this role combines operational oversight, team supervision, and direct guest engagement. The Dive Center Supervisor ensures that all diving activities—including training, guided excursions, and retail operations—are delivered to the highest professional, safety, and service standards.

The role plays a key part in maintaining operational excellence, developing team capability, and ensuring alignment with environmental sustainability objectives within a luxury marine tourism environment.

Key Responsibilities

1. General Responsibilities

• Support the Dive Center Manager in the day-to-day operations and overall performance of the dive center.
• Assist in supervising and coordinating the dive team, including instructors, dive masters, and support staff.
• Contribute to the development and standardization of dive center operations across multiple assets.
• Ensure alignment with environmental and sustainability requirements related to marine life and underwater tourism.
• Maintain flexibility to support multi-site operations, including remote work and on-site presence as required.

2. Pre-Opening Support

• Assist in the setup, planning, and operational readiness of dive center facilities and assets.
• Collaborate with cross-functional teams during the delivery phase to ensure operational targets and timelines are achieved.
• Support the development of operational procedures, safety protocols, and training standards.

3. Operational Responsibilities (Post-Opening)

• Support the Dive Center Manager in maintaining the highest standards of safety and operational excellence.
• Oversee the delivery of all dive center activities, ensuring they are conducted safely, professionally, and in line with training agency standards.
• Lead dive excursions and deliver training programs as required, acting as the senior instructor on-site.
• Ensure all instructors adhere to agency standards and adopt a safety-first approach in all activities.
• Monitor and maintain accurate records of dive operations, training, certifications, and guest activities.
• Support retail and commercial activities, including dive-related sales and guest engagement.
• Maintain the overall presentation, cleanliness, and organization of the dive center.
• Build and maintain effective relationships with guests, team members, and stakeholders.

4. Health, Safety, Environment & Quality

• Ensure safety is always the highest priority across all dive operations.
• Enforce compliance with all diving standards, emergency procedures, and risk management protocols.
• Promote environmental stewardship and responsible diving practices aligned with conservation objectives.
• Support regular safety reviews, audits, and continuous monitoring of operational risks.

5. Policies, Procedures & Reporting

• Ensure adherence to all company policies, SOPs, and training agency standards.
• Maintain accurate and up-to-date operational, training, and compliance records.
• Provide regular feedback and reports to the Dive Center Manager on performance, guest experience, and operational matters.

6. Continuous Improvement

• Identify opportunities to enhance operational efficiency, safety, and guest experience.
• Contribute to the development of new dive programs, experiences, and service offerings.
• Support team development through coaching, mentoring, and performance feedback.

Job Requirements

Qualifications & Experience

• Certified Scuba Instructor (e.g., PADI OWSI or equivalent) with active and current teaching status.
• Minimum of 500 logged dives.
• Proven experience certifying at least 50 students across core diving courses.
• Certified in a minimum of five (5) specialty instructor ratings.
• Demonstrated experience working in diverse geographic locations.
• Strong background in dive center operations, including training, guiding, and retail.
• Experience in diving health and safety practices and risk management.
• Knowledge of equipment management and dive center logistics.
• Previous experience in hospitality or luxury tourism environments is an advantage.
• Valid “Fit to Dive” medical certification.

Core Competencies

• Excellent communication and presentation skills in English; Arabic is an advantage.
• Strong leadership and team management capabilities.
• Exceptional customer service skills with a guest-centric approach.
• High level of responsibility and commitment to safety.
• Ability to deliver engaging and high-quality dive experiences.
• Strong organizational and administrative skills.
• Ability to work effectively in a multicultural environment.
• Professional presentation aligned with luxury hospitality standards.
• Ability to handle high-end clientele and manage guest expectations.
• Sound judgment, discretion, and problem-solving abilities.
• Proficiency in Microsoft Office and operational systems.

Desirable Skills

• Additional language proficiency (preferably Arabic).
• Experience in social media content creation and digital engagement.
• Underwater photography and videography skills.
• Marine life identification knowledge.
• Workshop or dive equipment technician experience.

Job Context

• Operates within a luxury dive center and marine tourism environment.
• Requires flexibility to work extended hours, weekends, and peak seasons.
• Combines operational leadership with hands-on instructional and guest-facing responsibilities.
• Plays a critical role in ensuring safe, high-quality dive operations and exceptional guest experiences.