DME Patient Care Specialist

Reports To: Patient Care Lead
Location: Remote
Employment Type: Full-Time Hourly, Non-Exempt

Main Job Tasks and Responsibilities

• Answer incoming calls and make return calls to patients as needed from voicemail or customer requests
• Maintain professional tone while providing answers to patients regarding outstanding balances, payment plans, etc.
• Maintain up-to-date billing system
• Carry out all collection activities according to specific deadlines and filing limits
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Maintain up-to-date patient files and records
• Investigate and resolve customer and patient queries
• Gain an extensive knowledge of all payor guidelines and processes
• Communicate with clients and patients via phone, email or mail

Education and Experience

• Experience patient billing and collections
• DME accounts receivable experience
• Customer service experience a must
• Knowledge of office administration and procedures
• Proficient in relevant computer software

Key Competencies

• Attention to detail and accuracy
• Good verbal and written communication skills
• Organizational skills
• Information management
• Critical Thinking (problem analysis and problem-solving skills)
• Team member
• Sense of urgency
• Customer service skills

Medbill Culture
At Medbill, our Core Values are People, Act with Integrity, Collaborate, Respect, Innovate, and Advance. These values guide every aspect of our work so we can foster an environment where each team member is valued and heard while contributing to our mission of operational excellence.

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Application Question(s):

• Are you comfortable completing a background check in accordance with local/state laws and regulations? (Response required for application review)
• Are you comfortable with the pay range of $14-16/hr? (Response required for application review)

Experience:

• DME: 1 year (Required)
• Medical billing: 1 year (Required)
• Patient care: 2 years (Required)
• Customer service: 1 year (Required)

Work Location: Remote