Documentation & Customer Service Officer

Job Description:

We are looking for a motivated Documentation & Customer Service Officer to join our team. The ideal candidate will be responsible for maintaining accurate records, tender management and submissions, coordinating with cross-functional teams, and ensuring smooth operational workflows. If you are a detail-oriented and experienced in Documentation & Customer Service with a solid understanding of financial management, we invite you to apply and contribute to our organization's financial success.

Responsibilities:

• Maintain record of Projects, Tender Sheets, Bid Securities & Performance Guarantee sheet.
• Tender management, including tender search from different e-platforms, formation and submission of tenders.
• Timely tax challans recoveries & payment recoveries or payment follow-ups from customers via calls/emails.
• Submission of Data and Activity/Progress Reports on required frequency.
• Assist team lead in managing daily operations.
• Team Work & Coordination with Cross Functional Teams including pre-sales and sale team.
• To perform any other task assigned by the management.

Skills:

• Tender management
• Strong communication and presentation skills.
• Strong problem-solving and decision-making skills.

Experience and Requirements:

• Familiarity with tender management management.
• Proven experience as an Documentation & Customer Service or in a similar role.

Education:

• University Degree in Business Administration.

Timings:

• 09:00am - 06:00pm (Monday - Friday).

LinkedIn page:

https://www.linkedin.com/company/orbin/mycompany/?viewAsMember=true

Company Website:

https://orbin.com.pk/

Contact us and send your CV on email:

hr@orbin.com.pk

Job Types: Full-time, Fresher

Pay: Rs35,000.00 - Rs45,000.00 per month

Application Question(s):

• Are currently working?

Current and Expected salary?
Your Residence?
If selected, how soon can you join us?

• Have you handled tender management, documentation, compliance before?

Education:

• Bachelor's (Required)

Experience:

• Documentation & Customer Service : 1 year (Required)

License/Certification:

• Rate your proficiency with MS Excel, MS WORD, Google Sheets? (Required)

Work Location: In person

Application Deadline: 05/09/2025