Customer Support Representative

About Attornea:

Attornea is Pakistan’s first digital legal platform, offering a wide range of legal and consultancy services—from court representation to tax filing, company registration, intellectual property, and student/immigration consultancy. Our mission is to simplify access to reliable legal help using smart tools and professional support.

Role Overview:

We are seeking a Customer Support Representative who will be the first point of contact for clients reaching out to Attornea via WhatsApp, phone calls, social media, and the website. This individual will play a critical role in ensuring excellent customer experience by guiding clients professionally and resolving their queries in a timely and efficient manner.

Key Responsibilities:

• Respond promptly to customer inquiries via WhatsApp, phone, email, and social media.
• Guide clients about Attornea’s services including legal consultations, document drafting, student visa support, immigration services, and more.
• Maintain customer satisfaction by handling issues, complaints, and queries with patience and professionalism.
• Accurately record and document client information and queries in the CRM system.
• Coordinate with legal and operations teams to follow up on customer cases or queries.
• Provide support in scheduling consultations and follow-ups with relevant departments.
• Assist in maintaining a knowledge base of FAQs and client concerns for internal use.
• Ensure timely follow-up and proactive communication with potential and existing clients.

Requirements:

• Intermediate or Bachelor's degree.
• 0–2 years of experience in customer support, call center, or client service roles. Fresh candidates with good communication skills are also encouraged to apply.
• Excellent verbal and written communication in Urdu and English.
• Good command of WhatsApp, Google Sheets, basic CRM tools, and professional messaging.
• Pleasant personality, patience, empathy, and a client-focused mindset.
• Basic understanding of legal or consultancy services will be a plus.

Perks & Benefits:

• Fixed salary between PKR 30,000 to 45,000 based on expertise.
• Learning and growth opportunities in a rapidly growing legal tech environment.
• Friendly, professional, and innovative work culture.
• Exposure to both legal and international consultancy domains.

Job Type: Full-time

Pay: Rs30,000.00 - Rs45,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support: 1 year (Required)

Work Location: In person