Doorman

Job Description

PRIMARY RESPONSIBILITIES

• Opens and closes the doors for guests of the hotel.
• Greets arriving and departing guests using the Dusit Standard of greeting.
• Call the attention of the Bell Service Agent to unload the luggage from the car of an arriving guest.
• Unloads the luggage of guests until the Bellman brings them inside.
• Ensures that the main entrance is manned at all times.
• Assists guest in giving directions and information needed.
• Maintain smooth flow of traffic at the front landing area.
• Must have knowledge of the hotel facilities, activities and services.
• Assist security by reporting undesirables or suspicious looking people within the hotel property.
• Ensures the cleanliness of the Main Entrance and the Lobby area.
• Ensures cleanliness of guest elevators and landing area and sees to it that all elevator buttons are working.
• Assist guests in boarding elevators ensuring their safety.
• Assist handicapped visitors and guest from the car into and out of the hotel.
• Assists guests/patrons in hailing of taxis.
• Assist guest in paging their drivers at the parking area.

ADMINISTRATIVE RESPONSIBILITIES

• Prepares reports on all accidents or unusual incidents in his area of responsibility.

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guests
• To be a good sales person to promote hotel’s image and business

HUMAN RESOURCES RESPONSIBILITIES

• Assists handicapped visitors and guests from bus/car into and out of the hotel.

RELATIONSHIP

• To be able to communicate with guests effectively and efficiently.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• At least High Vocational diploma in any discipline.
• Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.
• Ability to communicate basic English.
• Possess professional disposition with good communication and interpersonal skills.
• Physically strong. Ability to stand for a long period of time and lift luggage during the duty.