Drug/Alcohol Testing Representative

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Department: Compliance - Drug Testing and Alcohol
Reports to: Stevie Dines
Grade: 6
Location: Onsite in Jacksonville, FL
Schedule: Monday - Friday, 9am-6pm

Internal Applicants given priority through 05/01/2026

In this role, you will serve as a critical member of the team responsible for administering Landstar’s Drug and Alcohol Testing Program in full compliance with DOT regulations. This position requires a high level of professionalism, attention to detail, and the ability to confidently manage potentially escalated and time-sensitive situations. This position regularly communicates with drivers, agents, and internal departments combining regulatory compliance, customer service, and administrative oversight. Your experience with strong judgment, professional composure, and consistent follow-through are essential to ensuring an accurate, confidential, and compliant testing process.

Essential Responsibilities:

• Handle inbound and outbound calls and provide quality customer service
• Adhere to all policies regarding confidentiality
• Process and audit drug and alcohol testing results and related paperwork
• Work with various third-party contractors
• Run and distribute quarterly random notification lists to various departments
• Train representatives throughout the company
• Process third party invoices
• Create and distribute weekly, monthly, quarterly and annual reports
• Other duties as assigned

Required Minimum Experience and Education:

• High school diploma or GED
• One year of customer support experience in an administrative environment

Preferred Experience and Education:

• One year of experience with DOT rules and regulations
• One year of inbound and outbound call center experience

Knowledge, Skills, and Abilities:

• Outstanding internal and external customer service experience
• Ability to work independently without direct supervision
• Conflict resolution
• Strong organizational and multitasking skills
• Strong communication skills in all modes; ability to multitask in multiple electronic systems/platforms
• Ability to follow oral and written instruction
• Ability to understand and interpret federal regulations; retain and relay information
• Working knowledge of Microsoft Office Suite

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

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