Duty Manager

We’re Hiring: Duty Manager

Location: Lahore | Full-Time

About the Role:

The Fred Company is seeking a proactive and service-oriented Duty Manager to oversee daily hotel operations, ensure exceptional guest experiences, and lead our front office team with professionalism and care.

Key Responsibilities

• Supervise front office, concierge, and guest relations teams to ensure smooth daily operations.
• Manage check-ins, check-outs, reservations, and guest inquiries efficiently.
• Handle guest complaints, VIP arrivals, and special requests with professionalism.
• Monitor occupancy, forecast availability, and support room revenue optimization.
• Lead, train, and coordinate with cross-functional teams to maintain service excellence.
• Prepare daily reports, ensure SOP compliance, and manage staff scheduling and audits.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3–5 years of experience in Front Office or Duty Management within reputable hotels.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Opera Oracle Cloud PMS and Microsoft Office.
• Excellent decision-making, multitasking, and problem-solving skills.
• Ability to perform under pressure while maintaining composure and service quality.

If you are interested, kindly apply at career@thefredcompany.com with the subject line “Duty Manager – Lahore”.

Job Type: Full-time

Work Location: In person