Duty Manager - Front Office

An exciting opportunity has arisen for a Duty Manager to join Jumeirah Al Qasr. The main duties and responsibilities of this role include:

• Supervise overall property operations, especially Front Office, ensuring alignment with Jumeirah service standards and property strategy.

• Conduct regular room inspections to assess availability, readiness, and adherence to operational standards.

• Coordinate interdepartmental activities to enhance cooperation, communication, and service efficiency.

• Oversee booking management, including handling overbooking cases, VIP arrivals, and departures.

• Ensure the cleanliness and presentation of lobby and entrance areas by coordinating with Housekeeping and Concierge teams.

• Address guest complaints and emergencies promptly, monitor team performance and appearance, maintain product knowledge, and ensure compliance with company standards, health, safety, and environmental procedures.