Dynatrace Engineer

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

The Dynatrace Engineer will be responsible for implementing, configuring, and maintaining Dynatrace monitoring solutions to ensure optimal performance and availability of our applications and infrastructure. The ideal candidate will have strong experience with Dynatrace tools, a deep understanding of monitoring and performance management, and excellent problem-solving skills.

Key Responsibilities:

• Dynatrace Sizing:

• Partner with the sales and pre-sales teams as a Dynatrace SME (technical consultant) to assess and define customer monitoring requirements with the help of Principle Vendor.
• Conduct comprehensive sizing exercises to accurately estimate resource consumption (e.g., host units, log volumes, metrics) for new clients and project enhancements.
• Dynatrace Implementation:

• Deploy and configure Dynatrace agents and modules across various environments (e.g., on-premises, cloud, hybrid).
• Set up and manage monitoring dashboards, alerts, and reports.
• Ensure the Dynatrace platform is optimized for performance and reliability.
• Performance Monitoring:

• Monitor the health and performance of applications and infrastructure using Dynatrace.
• Troubleshoot and resolve issues identified by Dynatrace, working with relevant teams to implement fixes.
• Analyse monitoring data to detect anomalies, performance bottlenecks, and potential issues before they impact users.
• Collaboration & Communication:

• Work closely with DevOps, developers, and IT operations teams to integrate Dynatrace monitoring into CI/CD pipelines and other processes.
• Provide training and support to teams on using Dynatrace effectively.
• Communicate findings and recommendations to technical and non-technical stakeholders.
• Optimization & Continuous Improvement:

• Continuously improve monitoring coverage and accuracy by updating Dynatrace configurations, creating custom monitoring scripts, and enhancing existing setups.
• Stay up to date with the latest features and updates in Dynatrace and implement them as needed.
• Recommend and implement best practices for application performance monitoring and optimization.
• Troubleshooting:
• Diagnose and resolve performance issues and anomalies in real-time, leveraging Dynatrace's capabilities to analyze and address root causes.
• Reporting:
• Create and manage dashboards, reports, and alerts to track performance metrics and ensure timely issue resolution.
• Documentation:
• Maintain comprehensive documentation of monitoring configurations, processes, and troubleshooting procedures.
• Continuous Improvement:
• Stay updated on Dynatrace product updates and industry best practices to continuously enhance monitoring strategies and capabilities.

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.

Certifications:

• Dynatrace Professional is required.
• Any Additional Dynatrace certification is a plus.

Experience:

• 5+ years of experience in a similar role with hands-on experience in Dynatrace or similar monitoring tools.
• Experience with other monitoring tools (e.g., New Relic, AppDynamics, Splunk).
• Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes).

Technical Skills:

• Proficiency in Dynatrace APM, Dynatrace Managed, and Dynatrace SaaS solutions. Strong knowledge of application performance monitoring, infrastructure monitoring, and log management.
• Proven experience in Dynatrace platform sizing and capacity planning, including the ability to forecast resource consumption based on business and technical requirements.

Programming/Scripting:

• Familiarity with scripting languages such as Python, Bash, or PowerShell is a plus.
• Cloud Platforms: Experience with cloud platforms (AWS, Azure, Google Cloud), understanding of cloud-native monitoring and familiarity with containerization technologies (Docker, Kubernetes).
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to work under pressure.

Compliance with policies and procedures based on the ISO standards adopted by CNS.