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E-Commerce Associate
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Position summary: The E-Commerce Associate is responsible for all duties as assigned by the E-Commerce Lead or Retail Operations Manager including all items listed below, and other assigned tasks as needed.
Essential functions:
- Evaluates and researches each piece of merchandise coming in to e-commerce, using the internet and or other resources to identify true value.
- Effectively prices items using proper and competitive pricing points.
- Writes item descriptions; proofreads all item descriptions for clarity, spelling and grammar; photographs each item with a digital camera; uploads photos into computer.
- Posts descriptions and photos onto shopgoodwill.com web site and other online marketplaces.
- Maintains productivity as demonstrated by meeting minimum posting numbers on appropriate software platforms.
- Seeks mark-up goods to sell through Ecommerce or the stores, by searching through assigned Gaylord’s.
- Provides exceptional customer service by responding to all customer emails within 24 hours.
- Assist customers in navigate web site as needed.
- Complete the order process by pulling good sold from inventory, properly packaging each item, completing shipping following UPS, FedEx or USPS guidelines.
- Ensures all daily shipments are made.
- Moves inventory using pallet jack when required.
- Keeps inventory neatly and appropriately organized.
- Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees.
- Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards. Maintains workstation supplies. Completes work station five minute clean up daily.
- Demonstrates a high regard for Goodwill’s assets including property, and equipment.
- Other duties as assigned.
Qualifications and required skills:
- Ability to effectively and respectfully communicate with the public and customers (internal and external)
- Ability to follow instructions and work independently
- Ability to follow all safety rules; ability to effectively use a camera and photograph merchandise.
- Ability to stand, bend, lift, and reach for long periods of time
- Ability to lift up to 40 pounds and occasionally lift up to 80 pounds
Education and experience:
- High School Diploma required; (or its equivalent), though an equivalent amount of training and experience will be considered in lieu of this requirement
- Knowledge of collectibles, antiques or specialized items preferred but not required
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