E-Commerce Business Operations Executive

Job Description:

The Business Operations Executive will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands-on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third-party logistics (3PL) and product issues.

Key Responsibilities:

Order Processing & Fulfillment:

• Ensure accurate and timely processing of customer orders.
• Coordinate with vendors for order fulfillment and shipment.
• Monitor order statuses and proactively resolve delays or issues.

Items Procurement & Dispatching:

• Oversee the procurement of required items from vendors.
• Manage the dispatching process to ensure smooth deliveries.
• Work with the warehouse/logistics teams to optimize fulfillment operations.

Vendor Pickups & Deliveries Management:

• Coordinate vendor pickups for inbound inventory.
• Ensure timely deliveries from vendors to customers or distribution hubs.
• Work closely with third-party logistics (3PL) providers for efficient execution.

Packaging Material Replenishment:

• Maintain optimal stock levels of packaging materials for vendors.
• Coordinate with suppliers to replenish packaging materials as needed.
• Ensure packaging quality meets company standards.

3PL SLA Disputes & Resolution:

• Monitor third-party logistics (3PL) service level agreements (SLAs).
• Identify and escalate SLA breaches, ensuring quick resolutions.
• Work with 3PL partners to enhance service quality and minimize delays.

3PL & Product Dispute Management:

• Handle disputes related to logistics, product discrepancies, and fulfillment errors.
• Investigate and resolve product-related issues with vendors.
• Collaborate with internal teams to implement corrective actions.

Job Requirements:

Education & Experience:

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• 1-3 years of experience in e-commerce operations, logistics, or fulfillment.
• Experience in order processing, procurement, and 3PL coordination is preferred.

Skills & Competencies:

• Strong organizational and multitasking skills.
• Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.
• Excellent communication and negotiation skills.
• Problem-solving mindset with attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.