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E-commerce Coordinator
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- Prepare the daily sales report.
- Print customer orders on a daily basis and hand over the picking list to the picker.
- Cross-check the picked items against the invoice.
- Post daily sales transactions.
- Pack orders according to company standards.
- Ensure all orders in Magento are picked and delivered on time, maintaining product quality and ensuring error-free handover to customers.
- Perform weekly replenishment to ensure stock availability (including sizes) on the eCommerce platform, and update quantities in Magento.
- Coordinate inventory updates and assist with stock reconciliation.
- Book international and GCC shipments using DHL, SMSA, and EMX couriers.
- Manage and optimize product listings and content, including descriptions, images, and pricing.
- Check item availability in stores based on customer requests for eCommerce.
- Provide customer service by responding to inquiries and resolving complaints.
- Handle customer inquiries and address any issues related to online orders.
- Arrange and schedule deliveries for the eCommerce driver.
- Plan and optimize delivery routes for the eCommerce driver.
- Support the warehouse team with store packing and update GIV in the system as required.
- Assist in stock reconciliation and periodic stock takes in the warehouse.
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