E-Commerce Data Management Specialist

About our Company

Founded in 1956, The Sam Tell Companies has become one of the nation’s leading commercial Food Service Design, Consulting, & Construction companies. We are proud of our continued growth and success and want you to join our team! Our company motto is “Design, Build, Supply”, which exemplifies all of the services that Sam Tell offers our customers.

Job Description

We are seeking a highly organized and detail-oriented E-Commerce Data Management Specialist to clean, standardize, and maintain the accuracy of our product and customer data. This role is crucial for ensuring a seamless customer experience, supporting data-driven business decisions, and optimizing our online store's performance. The ideal candidate has strong experience with Shopify's back end, bulk data management using CSVs, and a meticulous approach to data integrity.

Key Responsibilities

• Data Auditing and Cleansing: Conduct regular audits of product listings to identify and correct inaccuracies, including incorrect product details, filter errors, and other discrepancies.
• Bulk Data Management: Perform bulk uploads and edits of products and customer data using CSV imports and compatible apps.
• Product Data Standardization: Implement consistent formatting rules for product titles, descriptions, categories, SKUs, and tags. This includes ensuring all data follows established brand guidelines.
• Duplicate Entry Removal: Identify and merge or remove duplicate customer profiles and product listings to ensure a single, accurate source of truth.
• Image and Content Management: Ensure all product images, descriptions, and other media are properly linked, sized, and optimized for SEO and site performance.
• Metafield and Tag Cleanup: Organize and automate the cleanup of product metafields and tags to improve site navigation, filtering, and reporting.
• Process Documentation: Document data entry and cleanup procedures to create a clear process for maintaining data quality for the future.
• Issue Resolution: Investigate and resolve data anomalies and troubleshoot data-related issues as they arise in collaboration with other team members.
• Collaboration: Work with marketing, operations, and IT teams to ensure data consistency across the organization's different systems and platforms.
• Attention to Detail: Exceptional precision and accuracy in handling large datasets to avoid errors that could impact sales or customer experience.

Required Qualifications

• Minimum of 3 years of experience in a E-Commerce role or related field, understanding online store operations and customer behavior.
• Bachelor's degree highly preferred; Minimum in Associates degree is required
• Proficiency in managing a Shopify store's admin panel, with a strong understanding of products, collections, and customers.
• Proven prior experience with bulk data imports and exports using spreadsheets (Microsoft Excel, and CSV files).
• Knowledge of data management apps like Hextom and Searchanise, and Pagefly.
• Must have strong understanding of how product data (e.g., titles, image alt text) impacts Search Engine Optimization.
• Experience with data-related tools like SQL or Python for more complex data manipulation.
• Strong analytical and problem-solving skills to identify data discrepancies and implement corrective actions.
• Excellent communication skills to coordinate with different teams and clarify requirements.
• Ability to manage projects and tasks independently, prioritizing effectively to meet deadlines.

Salary based on experience.

Hours of Operation: 8 am-5 pm

Job Type: Full-time

The Sam Tell Companies are proud to be Equal Opportunity/Affirmative Action Employers. Minorities or people of color as well as women are encouraged to apply. We welcome anyone to apply without regard to race, sex, color, creed, religion, national origin, age, disability, marital status, citizenship, or sexual orientation.

Job Type: Full-time

Base Pay: $74,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Associate (Required)

Experience:

• E-commerce: 3 years (Required)
• Microsoft Excel: 3 years (Required)
• Microsoft Office: 3 years (Required)
• using Data Management Apps: 2 years (Required)
• SQL or Python: 2 years (Required)

Work Location: In person