E-Commerce Executive

Job Summary

We are seeking a proactive and detail-oriented Ecommerce Operations Executive across leading online marketplaces and our D2C website. This role involves end-to-end ownership of product listings, inventory coordination, order processing, ad campaign support, and performance tracking. The ideal candidate will have hands-on experience with platforms like Amazon, Flipkart, Meesho, and others, and will play a key role in driving online sales, ensuring operational efficiency, and delivering a seamless customer experience

Key Responsibilities

1. Marketplace Operations

• Manage listings, pricing, and inventory on platforms like Amazon, Flipkart, Meesho, and Ajio.
• Upload new SKUs with accurate content, specifications, and images.
• Coordinate with warehouse or production for real-time stock updates.
• Ensure smooth processing of orders, dispatches, returns, and cancellations.

2. Performance Tracking & Optimization

• Monitor key metrics: impressions, CTR, conversions, ratings, and revenue.
• Identify underperforming SKUs and suggest optimization strategies.
• Improve organic visibility via SEO-optimized titles, descriptions, and keywords.
• Assist in planning marketplace-specific events and promotions (e.g., BBD, GIF).

3. Advertising & Promotions

• Coordinate ad campaigns with the marketing team on platforms like Amazon Ads.
• Optimize campaign performance to maximize ROI.
• Participate in platform deals like Lightning Deals, Coupons, and Flash Sales.
• Track budgets, spend, and promotional performance weekly.

4. Customer Experience & Brand Reputation

• Monitor reviews, ratings, and Q&A across marketplaces.
• Resolve customer complaints and coordinate refunds or replacements.
• Ensure excellent post-purchase experience and low return rates.
• Maintain a strong and consistent brand presence.

5. Reporting & Cross-Functional Coordination

• Generate weekly/monthly reports on sales, traffic, and ad performance.
• Work closely with design/content teams for listing creatives and banners.
• Liaise with logistics and warehouse teams for timely order fulfillment.
• Support catalog planning with insights from marketplace trends and analytics.

Key Skills Required

• Hands-on experience with online marketplaces (Amazon Seller Central, Flipkart Seller Hub, Meesho, etc.)
• Strong understanding of ecommerce metrics (conversion rate, CTR, impressions, etc.)
• Knowledge of product listing best practices and SEO optimization
• Proficiency in MS Excel and basic data analysis
• Familiarity with paid advertising tools (Amazon Ads, Flipkart Ads, etc.)
• Ability to manage multiple platforms and prioritize tasks

Educational Qualification

• Bachelor’s degree in Business Administration, Marketing, ecommerce, or a related field
• Additional certifications in Digital Marketing, Marketplace Management, or E-commerce Analytics are a plus

Benefits

• Competitive salary package.
• PF, ESI, and medical insurance coverage.
• Professional development and training opportunities.
• Recognition for outstanding performance.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person