E-Commerce Executive

About Us:

We are a fast-growing D2C baby & kids apparel brand committed to delivering premium, safe, and stylish products for little ones. With a strong online presence, we are now expanding our digital footprint and looking for a passionate E-commerce Executive to support our online growth across channels.

Key Responsibilities:

1. Website Management

• Upload and manage product listings on Shopify/website backend
• Coordinate with design team to ensure banners, creatives, and UI updates are timely
• Monitor website performance, suggest improvements, and reduce bounce/drop-off rates
• Assist in managing offers, coupons, and promotions

2. Marketplace Operations (Amazon, FirstCry, Myntra, etc.)

• Listing creation, optimization (images, titles, descriptions, keywords)
• Inventory and catalog sync across platforms
• Track sales and ensure order processing and returns management runs smoothly
• Liaise with marketplace support teams for issue resolution

3. Order Fulfillment & Coordination

• Coordinate with warehouse/operations team to ensure timely dispatches
• Track orders, returns, and resolve customer escalations if any
• Monitor stock levels and notify procurement/logistics when replenishment is needed

4. Performance Tracking

• Generate daily/weekly/monthly sales and performance reports
• Analyze trends and suggest optimizations for listings, pricing, and campaigns

5. Customer Experience

• Address customer queries via email, chat, or platform support
• Coordinate with internal teams to resolve complaints quickly
• Ensure consistent brand voice and service quality across channels

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field
• 2–5 years of experience in handling online sales through Myntra, Nykka, Tata Cliq, AJIO, FirstCry, Company's Shopify website, etc.
• Strong Excel/Google Sheets skills for analysis / reporting
• Eye for detail, proactive attitude, and ability to multitask
• Prior experience in D2C/fashion/lifestyle category is a plus

Nice to Have:

• Understanding of basic SEO & performance marketing metrics
• Experience with tools like Uni-commerce, Easy-Ecom, or similar OMS
• Graphic design skills (basic Canva/Photoshop) for small edits
• Experience in email/ WhatsApp marketing, social media marketing, Shopify business and marketing tools, etc.

Job Type: Full-time

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:

• Leave encashment

Work Location: In person