E-Commerce Executive

JOB PURPOSE:

This position is responsible for the management of the digital partners in order to promote online sales and ensure a seamless experience for the customers.

DIMENSION OF POSITION:

Financial: As per budget

Staff:

Key Accountabilities

Strategic Responsibilities

• To support in the planning and implementation of ecommerce strategies across the Organisation.
• Digital partners’ target achievements
• Identify best practices in ecommerce in order to give the business a competitive edge in the market.

Functional Responsibilities

• To maintain – To ensure MHGBoutique and other digital partners’ website health by following up on regular technical (back-end & Front-end) check-ups including store Design, functionality, security & 3rd party applications integration.
• Coordinate with stakeholders of digital partners to ensure all product information is updated in a timely manner, and is accurate.
• Manage stocks and inventory based on products availability in order to improve customer retention
• Identify ways to engage with customers and increase sales/ conversion from the website as well as redirecting traffic from other related websites
• Coordination with CRM team on daily basis for orders, complaints follow up and resolution within the defined SLAs.
• Monitor competitors and look-alike websites for optimizations & upgrade opportunities.
• Monitor performance on click through rate, conversion, spend and creative analysis, etc to identify growth/optimization opportunities
• Generate daily, weekly and monthly reports (Finance, website analytics and customers engagement)
• Manage and monitor e-newsletter sent to current & new customers on weekly/monthly basis.
• Ensure other websites (Corporate & brands) are under full security through daily check lists, testing and auditing
• Maximize online reach & awareness through Omni-channels to increase conversion rate.

SKILLS

E-commerce Platforms and Development

Programmatic Paid Advertisement

In-depth understanding of online marketing tools and social media platforms

Hands on experience with websites , portals and CRM software