E-Commerce Manager

WOODMORE SHOE HAVE A WIDE RANGE OF FOOTWEARS, SELLER ON AMAZON AND FLIPKART, ETC

The staff responsible for handling an e-commerce platform like Amazon or Flipkart have a wide range of responsibilities depending on their role. Here are the key areas of responsibility across different roles:

1. Product Management

• Product Listings: Adding new products, updating product descriptions, and ensuring accurate specifications, prices, and availability.
• Content Optimization: Writing engaging product descriptions, SEO optimization, and using high-quality images to attract buyers.
• Inventory Management: Tracking stock levels and coordinating with warehouses or suppliers to avoid overstocking or stockouts.

2. Customer Service

• Order Support: Assisting customers with placing orders, tracking shipments, and resolving issues.
• Returns & Refunds: Handling customer complaints related to returns, refunds, or damaged goods.
• Feedback Management: Responding to customer reviews and ratings to maintain a good seller reputation.

3. Marketing & Promotions

• Campaign Management: Running promotions, discounts, or seasonal sales.
• Advertisement: Managing sponsored listings, ads, and campaigns to increase visibility and drive sales.
• Email & Social Media: Sending promotional emails, newsletters, and leveraging social media for brand visibility.

4. Technical & IT Support

• Platform Maintenance: Ensuring the e-commerce platform is functional, user-friendly, and up-to-date.
• Bug Fixes: Troubleshooting and resolving technical issues that affect customer experience.
• Integration: Syncing the platform with payment gateways, logistics partners, or third-party tools.

5. Order Fulfillment

• Logistics Coordination: Partnering with shipping providers for smooth and timely delivery of products.
• Warehouse Management: Ensuring efficient packing, dispatch, and quality checks.
• Order Tracking: Providing real-time updates to customers regarding their orders.

6. Analytics & Reporting

• Sales Analysis: Monitoring sales trends, customer preferences, and market performance.
• Inventory Analysis: Predicting demand and planning stock replenishment accordingly.
• Performance Reporting: Analyzing the performance of marketing campaigns and website traffic.

7. Compliance & Legal

• Policy Adherence: Ensuring adherence to marketplace guidelines, including product authenticity and fair pricing.
• Data Privacy: Safeguarding customer information and maintaining compliance with data protection laws.
• Taxation & Billing: Ensuring proper handling of invoices, GST, and other tax obligations.

8. Vendor Management

• Onboarding Vendors: Helping third-party sellers list their products on the platform.
• Training & Support: Providing training on platform usage and resolving vendor queries.
• Performance Monitoring: Ensuring vendors maintain quality standards and meet delivery expectations.

By collaborating effectively across these areas, the team ensures a seamless shopping experience for customers while maintaining operational efficiency and profitability for the business.

Job Types: Full-time, Permanent

Pay: ₹15,500.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Mulund Colony, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• PRODUCT UPLOADING AND LISTING (AMAZON, FLIPKART)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• 5S: 1 year (Preferred)

Work Location: In person