E-Commerce Manager

Location: Industrial Area 11, Sharjah
Department: Marketing / E-Commerce
Reports To: Marketing Director (Strategic) & Managing Director (Sales & Revenue)

We are seeking an experienced E-Commerce Manager to lead and scale our online sales operations across owned and third-party platforms. The role is responsible for driving online revenue growth, managing digital sales channels, optimizing customer experience, and leading a high-performing e-commerce team within the perfume and FMCG sector.

Strategic Responsibilities

• Develop and execute the overall e-commerce strategy aligned with brand, marketing, and commercial objectives.
• Manage the e-commerce function as an independent revenue and cost center.
• Identify and implement digital growth opportunities, market expansion strategies, and new e-commerce platforms.
• Drive online sales growth through pricing strategies, promotions, product mix optimization, and customer retention initiatives.
• Expand global reach by onboarding new marketplaces, aggregators, and worldwide shipping partners (UAE & GCC focus).
• Oversee SEO, SEM, and paid advertising strategies across Meta, Google, TikTok, and other platforms.
• Ensure compliance with legal, regulatory, and platform requirements related to e-commerce and customer data.
• Prepare and present monthly sales, marketing, and performance reports to senior management.

Operational Responsibilities

• Manage day-to-day operations of all e-commerce platforms and marketplaces.
• Achieve assigned sales targets and ensure smooth order processing and fulfillment.
• Oversee product onboarding, stock availability, pricing accuracy, and content across platforms.
• Plan and execute online promotions, campaigns, and offers to increase conversion and average order value.
• Coordinate with third-party agencies for website development, creatives, content, and photoshoots.
• Monitor and optimize paid marketing campaigns with strict budget control and ROI tracking.
• Execute email marketing and CRM initiatives for cross-selling, upselling, and retention.
• Maintain daily and monthly operational dashboards covering sales, traffic, conversions, and campaign performance.
• Liaise with logistics, courier partners, payment gateways, and vendors to ensure seamless operations.

People Management

• Lead, motivate, and manage the e-commerce team with clear KPIs and accountability.
• Allocate tasks, monitor performance, and ensure timely execution of deliverables.
• Provide coaching, performance feedback, and skill development support.
• Foster a culture of ownership, customer focus, innovation, and collaboration.
• Coordinate cross-functionally with Marketing, Sales, IT, Finance, HR, and Logistics teams.

Qualifications & Experience

Education

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, Digital Marketing, IT, or related field.
• Certifications in E-Commerce, Digital Marketing, SEO/SEM, Performance Marketing, or Analytics are an advantage.

Experience

• 5–8 years of experience in e-commerce, online retail, or digital sales management.
• Preferably from FMCG, retail, beauty, or perfume industry.
• Proven experience managing end-to-end e-commerce operations and digital marketing campaigns.
• Hands-on experience with Meta Ads, Google Ads, TikTok Ads, email marketing, SEO/SEM.
• Experience managing teams, agencies, aggregators, and cross-functional stakeholders.

Key Skills

• Strong commercial and revenue-driven mindset
• E-commerce platform & marketplace management
• Digital marketing & performance analytics
• Team leadership & stakeholder management
• Data analysis and reporting
• Customer journey optimization

Share via WhatsApp on +971566817869 or Email on hr@khadlaj-perfumes.com.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

• Current Salary?
• Expected Salary?
• Notice Period?
• Reason for Job Change?
• Visa Expiry Date?
• Nationality?

Experience:

• Perfumes and Cosmetics: 1 year (Required)

Location:

• Sharjah (Required)