E-Commerce Operations Coordinator

The E-Commerce Operations Coordinator ensures smooth day-to-day management of webook.com e-commerce processes including order management, vendor coordination, and logistics. This role plays a key part in maintaining operational excellence and ensuring timely, accurate fulfillment.

Key Responsibilities

• Oversee daily order processing and ensure timely delivery
• Coordinate with logistics and suppliers for stock and shipment updates
• Maintain accurate product data, stock levels, and pricing on the website
• Support customer service with order, refund, and delivery queries
• Track inventory and flag shortages or delays to management
• Generate daily, weekly, and monthly reports on operations and KPIs
• Ensure operational workflows meet internal SLAs and quality standards
  
  

Requirements

• Bachelor's degree in Business, Supply Chain, or related field
• 1-3 years of experience in e-commerce operations or fulfillment
• Excellent organizational and multitasking skills
• Strong Excel skills and familiarity with e-commerce tools
• Detail-oriented, proactive, and customer-focused