E-commerce Operations Manager

We are looking for a proactive Assistant Manager – Operations (E-Commerce) to manage daily e-commerce operations, ensuring smooth order processing, inventory control, and timely dispatch across online platforms.

Key Responsibilities

• Manage end-to-end e-commerce operations across marketplaces (Amazon, Meesho, etc.)
• Monitor order processing, fulfillment, dispatch, and delivery performance
• Coordinate with warehouse, logistics partners, and marketplace support teams
• Oversee inventory planning, stock reconciliation, and forecasting
• Handle returns, RTO, refunds, and claim reconciliation
• Ensure compliance with marketplace SOPs and policies
• Track KPIs such as order fulfillment rate, OTIF, cancellations, and RTO%
• Prepare and analyze daily, weekly, and monthly MIS reports
• Supervise and guide operations executives

Required Qualifications & Skills

• Bachelor’s degree in Business, Operations, or Supply Chain
• 3–6 years of experience in E-Commerce Operations
• Strong hands-on experience with Amazon Seller Central
• Knowledge of warehouse operations and logistics coordination
• Proficiency in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP)
• Strong analytical and problem-solving skills

Preferred Skills

• Experience with Amazon FBA / Seller Flex
• Exposure to D2C operations and OMS/WMS systems
• Ability to manage high-volume sales events

What We Offer

• Competitive salary
• Growth opportunities in a fast-paced e-commerce environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person