E-Commerce Operations Specialist

We are seeking a detail-oriented E-Commerce Operations Specialist to manage the day-to-day online sales operations, ensuring seamless order fulfillment, accurate reporting, and efficient account management. The ideal candidate will play a key role in optimizing online sales performance by coordinating with internal teams, managing customer accounts, and maintaining operational excellence.

Job Description:
 

• Manage online orders from placement to fulfillment, ensuring timely and accurate delivery.
• Coordinate with warehouses and couriers to oversee order dispatch and tracking.
• Maintain and update product listings across e-commerce platforms.
• Manage e-commerce accounts such as Shopify, Amazon, Noon, and Instagram.
• Monitor stock levels and coordinate replenishments.
• Conduct daily, weekly, and monthly sales reports with performance insights.
• Handle customer inquiries, refunds, and complaints in a timely manner.
• Collaborate with marketing teams to support promotions and campaigns.
• Analyze sales trends and suggest improvements to boost performance.
• Ensure proper documentation of all transactions and operations.

Responsibilities:

• Experience in e-commerce operations or online sales.
• Familiarity with online platforms like Shopify, Amazon, or other local e-commerce websites.
• Excellent organizational and multitasking skills.
• Strong knowledge of order fulfillment processes.
• Proficiency in Microsoft Excel or Google Sheets for reporting.
• Ability to communicate effectively with internal teams and customers.
• Detail-oriented and problem-solving mindset.