E-Commerce Service Representative

Job Summary:
We are looking for a motivated and customer-friendly individual to support daily customer service operations for our e-commerce platform. The role focuses on responding to customer inquiries, assisting with orders, and ensuring customers have a smooth shopping experience.

Key Responsibilities:

• Respond to customer questions through chat, email, and phone.
• Assist customers with order status, returns, refunds, and exchanges.
• Follow up with customers to ensure their issues are resolved.
• Coordinate with the operations/warehouse team for order updates.
• Update order details or notes in the system where required.
• Provide basic product information and guide customers during the buying process.
• Escalate complex issues to the senior team when needed.
• Maintain a positive and helpful attitude in all customer interactions.

Requirements:

• 1–2 years of customer service experience, preferably in e-commerce.
• Good communication skills (written and verbal).
• Basic understanding of online orders, returns, and delivery processes.
• Ability to handle customers politely and professionally.
• Comfortable using CRM tools, email, and basic Excel/Google Sheets.

Job Type: Full-time

Pay: Up to Rs50,000.00 per month

Application Question(s):

• This is a full-time onsite role Monday to Saturday in Gulberg, are you comfortable?
• We are offering the salary of PKR 50,000 per month, are you comfortable?

Work Location: In person