E-Commerce Specialist

Comfortside West LLC is looking for a detail‑oriented E‑Commerce Specialist to support our growing online sales channels. We distribute ductless air conditioning systems, including our brands COOPER&HUNTER and OLMO.

If you have strong attention to detail, enjoy working in fast‑paced online environments, and have hands‑on experience with Shopify or similar platforms, we’d love to meet you.

Position Overview:

• Pay: $21/hr + Commission.
• Hours: Monday through Friday, 8am-4pm or 10am to 6pm.
• PTO: Available after 90 days of employment.

What You’ll Do

• Engage with customers via phone, email, chat, and Shopify inboxes
• Assist with product selection, pricing, availability, and order status
• Follow up on inquiries, quotes, abandoned carts, and pending orders
• Process orders, returns, and adjustments accurately
• Monitor orders through fulfillment and delivery
• Update product listings, pricing, and inventory across platforms
• Optimize listings for SEO and conversion
• Support digital marketing efforts (email, social media, PPC)
• Track leads and maintain organized follow‑up
• Identify recurring customer issues or listing gaps
• Document customer interactions and collaborate with the team

Qualifications:

• 1+ year of e‑commerce, customer service, or sales support experience
• Hands‑on experience with Shopify or similar platforms
• Strong understanding of SEO and digital marketing basics
• Excellent communication, organization, and multitasking skills
• Comfortable with order systems, inboxes, and CRM‑style tools
• Proficiency with Microsoft Office and Google Workspace
• Basic HTML/CSS or web design familiarity is a plus

Job Type: Full-time

Pay: $21.00 per hour

Ability to Commute:

• Lancaster, TX 75134 (Required)

Ability to Relocate:

• Lancaster, TX 75134: Relocate before starting work (Required)

Work Location: In person