eBilling Specialist

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

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Position Overview

As an Ebilling Specialist at FMS-India, you will assist with the management of electronic billing for multiple law firms as part of a centralized team. Your responsibilities will include gathering information and documentation to facilitate the set-up of new clients, then ongoing maintenance of existing clients, in the designated Ebilling Software and vendor sites, collaborating with the local team, as well as firm personnel, to ensure the timely submission of invoices and resubmission of corrected and/or appealed invoices.

Schedule – Monday through Friday - 6:30 PM to 3:30 AM IST

What You’ll Do

• Submit monthly electronic invoices to firm clients, ensuring all client and firm guidelines are followed during submission.
• Track the status of electronic invoices from submission to acceptance.
• Resolve rejections until submission is successful and keep documentation of issues/resolution.
• Resolve residual balances by appeal, working with timekeepers directly for details to submit for repayment; or write-off, through the appropriate assigned personnel.
• Liaise between firm’s billing/collections team, billing attorneys, secretarial staff and clients regarding ebilling, as directed.
• Set-Up and maintain vendor sites for: new matters, new timekeepers, new and revised budgets and ongoing rates.
• Identify, research, and troubleshoot rejected invoices and other issues as they arise so that electronic invoices are properly submitted and accepted by clients. Interact with various groups, to document and educate timekeepers to preclude the future problems and expedite the acceptance of electronic invoices.
• Coordinate resubmission of invoices with the billing team, billing attorneys, secretaries and client representatives. Ensuring corrective action is in place for future submissions.
• Assist in the preparation and maintenance of Ebilling manuals, reference guides, and educational tools that support the Ebilling operation.
• Assist with analyzing industry trends, proactively seeking ways to improve current process and maximizes efficiency with the group.
• Assist with special projects and ad-hoc requests as directed by management.
• Other Duties as they arise.

What You Bring

• Bachelor's degree is a must.
• 1+ years of professional work experience in an accounting or billing/invoicing, service-related position. with excellent communication skills.
• Service-oriented and self-motivated, consistently performing with a high sense of urgency and pride in the product.
• Superior organizational skills and must be detail oriented.
• Superior technical skills must work in multiple software programs and online vendor websites.
• Prefer experience with law firms.
• Prefer knowledge of EBilling platforms such as EbillingHUB, Tymetrix, Serengeti, etc.
• Advanced proficiency with Microsoft Excel and Microsoft Office products.
• Excellent written and verbal communication and interpersonal skills, and an ability to establish and maintain relationships with partners, attorneys, finance staff, clients, and third-party vendors.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”