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EBU Back Office Support - VOIS

Egypt

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a detail-oriented and collaborative individual to support our Enterprise Business Unit (EBU) through comprehensive back office operations. This role is pivotal in ensuring seamless contract management, order processing, reporting, and stakeholder coordination. The individual will work closely with sales teams and various operational units to maintain service excellence and operational efficiency.

What you will do

Provide full back office support to sales executives, including contract data gathering and manual scorecard creation.
Process and verify contracts and documents, ensuring timely follow-up with relevant teams.
Manage service and line activation requests, coordinating with cross-functional teams to meet SLA requirements.
Generate and maintain regular reports including MTD, activation, suspension, inventory, and store performance.
Create and assure orders using systems such as Oracle (OM), Remedy, and Siebel; liaise with warehouse teams for delivery confirmation.
Archive and manage contracts and customer documents, serving as the primary source for original signed contracts in cases involving legal or fraud investigations.
Calculate account profitability and recommend margins for promotional items.
Act as the single point of contact (SPOC) for multiple stakeholders, ensuring smooth communication and issue resolution.

Who you are

Proficient in Microsoft Office with strong reporting capabilities.
Experienced in stakeholder management and conflict resolution.
Excellent communication skills and attention to detail.
Holds a Bachelor’s degree.
Demonstrates a proactive approach to problem-solving and process improvement.

Not a Perfect Fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

Opportunity to work in a dynamic and collaborative environment.
Exposure to cross-functional operations and stakeholder engagement.
Involvement in strategic reporting and performance tracking.
Experience with enterprise systems such as Oracle, Remedy, and Siebel.
Contribution to process optimisation and service excellence.

What skills you will learn

Advanced reporting and data analysis.
Contract lifecycle management and archiving.
Order creation and fulfilment processes.
Stakeholder communication and conflict resolution.
SLA management and operational coordination.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.