Ecommerce Account Manager

This position is a salaried role. This position includes a full benefit package including Health, Dental, 401k, PTO, life insurance and an employee discount. The ideal candidate for this position is customer obsessed while being able to balance driving key performance metrics. Additionally, this individual is highly effective at communicating via phone, email and text. This candidate also possesses a high level of attention to detail, adaptability, creativity and a passion for learning. Finally, the optimal candidate will possess a high-level of understanding of the technical attributes associated with distribution fulfillment and online integration.

Position Attributes

• +1 year of sales experience
• Current participation in outdoor recreation
• Proficiency in Microsoft Office
• Detail oriented and results driven.
• Strong verbal and written communication skills.
• Working knowledge of distribution fulfillment and online integration practices

Principal Duties & Responsibilities

• Identify and recruit new accounts
• Ensure the proper management of assigned accounts
• Develop and maintain relationships with current customers
• Populate data sheets, forecast templates, and other sales data forms
• Drive sales goals within assigned accounts
• Track individual account performance using various software solutions
• Assist in the creation of incentive programs for current customers
• Assist in the creation of promotions, including product analysis and selection
• Research and analysis of sales trends
• Manage customer issues, deliveries, chargebacks, etc
• Possible limited travel
• Represent Kinsey's and its consumer brands division at various trade shows

Expectations

• Maintain quality services by adhering to company mission statement, policies, procedures, and values
• Increase sales – execute sales plan directives
• Maintain and retain assigned dealer accounts
• Be proficient in BC, SQL and other systems required to be successful in managing accounts
• Utilize marketing resources to help promote sales and new products.
• Contribute to team effort by assisting with related results as needed.
• Maintain 50 outbound customer service calls daily.