eCommerce Assistant

For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand.

Come join a vibrant, collaborative and motivated team that is making a difference in Digital Marketing & Sales! We are looking for an eCommerce Assistant to help ensure customers have a seamless and engaging experience finding the resources and support they need on our eCommerce websites. In this role, you will assist with managing product assortment, optimizing online displays, and improving site functionality to drive sales and customer satisfaction. You’ll work closely with our eCommerce Manager and have the opportunity to work with the web promotional, marketing and content teams to make sure our online presence is well-organized, visually appealing, and easy to navigate.

If you are detail-oriented, self-motivated, and organized—with a passion for eCommerce or a desire to develop expertise in digital merchandising, analytics, and online marketing—this could be a great opportunity for you. We value curiosity, teamwork, and adaptability, and we’re looking for someone who thrives in a collaborative, fast-paced environment.

What You'll Do

Website Maintenance & Quality Assurance

• Conduct daily site checks to ensure all website content, features, and functionality are performing as expected.
• Support QA testing for upcoming website releases and technical projects to ensure flawless execution.
• Identify and report site issues, coordinating with technical teams to resolve problems promptly.

Content & Product Management

• Categorize and upload new products into appropriate categories for optimal site organization and discoverability.
• Maintain featured product zones, ensuring accurate product listings, pricing, and availability.
• Assist in managing supplemental product elements such as related links, videos, and customer reviews.
• Collaborate with the Content team to select and feature products for monthly promotions and campaigns.
• Support the creation and maintenance of landing pages for monthly promotions or other marketing initiatives.

Optimization & SEO

• Monitor and optimize on-site search functionality to ensure accurate and relevant product results.
• Assist in improving product recommendation algorithms to enhance the user experience and conversion rates.
• Contribute to ongoing SEO improvements, including writing and refining SEO meta descriptions and related content.
• Assist in measuring and improving site performance through enhanced analytics setup, tracking, and reporting.

Performance Monitoring & Continuous Improvement

• Regularly review site performance, user behavior, and competitive websites to identify enhancement opportunities.
• Provide insights and recommendations for improving site usability, navigation, and overall customer engagement.

Position Profile:

• Bachelor’s degree preferred, ideally in Marketing, Web Development, Business, or a related field.
• Prior experience in eCommerce sales, marketing, or website management with a customer-centric focus.
• Proficiency in Shopify or similar eCommerce platforms.
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Strong understanding of SEO best practices and web analytics.
• Self-motivated with a strong sense of initiative and ownership.
• Excellent written and verbal communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Capable of managing multiple projects and meeting tight deadlines.

Personal Profile:

• Highly organized and detail-oriented with a commitment to accuracy.
• Friendly, approachable, and collaborative team player.
• Flexible and adaptable to a dynamic work environment.
• Committed Christian with a vibrant faith, personal alignment with and adherence to the Bible as God’s Word, and agreement with our Statement of Faith.

After an initial training period, this role is open to a hybrid work schedule, which means you'll be given the flexibility to split time between working from home and in the office.

We want to hear more about you and why you are interested in Tyndale and this role, so we highly recommend including a cover letter.

Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.

The hiring range for this position is $19 to $22 hourly. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits is: https://www.tyndale.com/careers/.