Ecommerce Coordinator

Job Purpose

Orascom Hotel Management is looking for an E-Commerce Coordinator with experience in online distribution channels. The department covers 25 properties cross destinations (El Gouna, Taba Heights, Oman, Montenegro, Switzerland)

Key Responsibilities

1. Online Booking & Channels

• Create and update room types, rate plans, packages, and promotions online.
• Ensure online travel sites (OTAs, IBE) display correct availability and pricing.
• Verify that our booking systems (PMS, SynXis, OPERA, SiteMinder) are fully synced with online channels.
• Maintain cancellation policies and restrictions during peak periods.
• Monitor and resolve rate discrepancies across all online channels.
• Ensure timely processing and payment of invoices.

2. Content Management

• Upload and maintain high-quality photos, room details, and hotel information.
• Assist in designing and promoting special offers and packages for online sales.

3. Reporting & Analysis

• Prepare weekly and monthly e-commerce production reports.
• Monitor booking trends and provide recommendations to improve online sales.

4. Teamwork & Support

• Collaborate with Front Office, Reservations and Revenue teams to ensure accurate information.
• Assist in troubleshooting issues related to online bookings or content updates.

Requirements

• Location: El-Gouna; candidates must be able to relocate.
• Bachelor’s degree in hospitality, Marketing, or Business is preferred.
• Fluent in written and spoken English.
• Highly computer literate: expert in Excel, quick learner of new technologies and software.
• Self-motivated, adaptable, and detail oriented.
• Excellent communication and organizational skills.
• I am willing to learn and work collaboratively as part of a team.