Ecommerce Manager

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

What you'll be doing

One of our brands is embarking on a transformative 3-year ecommerce strategy aimed at delivering a seamless omnichannel customer experience and expanding the brand’s digital reach. We are looking for a hands-on Ecommerce Manager to lead the operational execution of this strategy, ensuring campaigns, site performance, and cross-functional initiatives run smoothly. This role focuses on turning strategic plans into action, optimizing online experiences, and driving operational excellence across the ecommerce platform.

Key Responsibilities:

• Translate the strategic 3-year ecommerce roadmap into actionable initiatives, driving results across the business.
• Take ownership of the day-to-day operations of the brand's ecommerce platform, ensuring a seamless and engaging online experience for customers.
• Take ownership for commercial performance (sales, margin, profitability..) including P&L responsibility and budget management
• Collaborate closely with cross-functional teams—including content, CRM, supply chain, and retail operations—to ensure smooth execution of ecommerce operations.
• Monitor and optimize site performance, focusing on key metrics such as traffic, conversion, and customer satisfaction.
• Drive customer acquisition and retention strategies
• Lead the execution of digital marketing campaigns, analyzing results and making data-driven improvements.
• Partner with brand teams to ensure their products and messaging are aligned with ecommerce objectives.
• Maintain consistent online brand representation, ensuring content, merchandising, and visual presentation meet the brand's standards.
• Drive best practices for omnichannel fulfillment, enhancing the overall customer journey across both online and in-store touchpoints.
• Provide regular insights and reporting on ecommerce operations, highlighting areas for improvement and efficiency gains.
• Foster a collaborative, agile, and customer-focused culture within the ecommerce team, championing operational excellence and business priorities.

What you’ll need to succeed

• Proven track record in a commercial ecommerce lead role, with experience in launching or scaling platforms; omnichannel expertise required, and multibrand exposure is a strong advantage.
• Strong focus on customer experience and digital service excellence, paired with a sharp operational mindset.
• Skilled in campaign execution, site performance management, and cross-functional coordination (content, supply chain, CRM, etc.).
• Thrives in fast-paced, startup-like environments, with strong change management and problem-solving capabilities.
• Collaborative and adaptable, with the ability to influence, negotiate, and build alignment across teams.
• Highly organized, hands-on, and agile, with a proactive approach to driving results.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.