Ecommerce Operations Associte

Job Title: E-commerce Operations Associate

Location: Dubai, UAE
Type: Full-time / On-site

About the Role

We’re looking for an E-commerce Operations Associate who blends operational precision with strong data and analytical skills. You’ll manage daily marketplace and website operations while building and maintaining clean, reliable data across platforms. The ideal candidate is equally comfortable tracking shipments, reconciling inventory, and diving into dashboards to uncover insights that drive faster decisions.

Key Responsibilities

• Order & Fulfillment Management

Oversee daily orders across Amazon, Shopify, and regional platforms. Coordinate with fulfillment centers, suppliers, and couriers to ensure on-time delivery and issue resolution.

• Data Management & Analytics

Maintain accurate operational datasets — sales, inventory, and fulfillment — in Google Sheets and Data Studio dashboards.
Use BigQuery to run queries, clean data, and feed automated dashboards.

• Reporting & Insights

Build and update weekly performance dashboards covering order trends, TACoS, inventory turns, and sell-through rates. Present insights that guide planning and forecasting.

• Inventory & Supply Coordination

Reconcile stock levels between Amazon FBA, Shopify, and warehouse systems. Flag slow movers and prepare reorder recommendations.

• Listing Accuracy & Optimization

Update SKUs, pricing, and content across marketplaces. Ensure listings remain compliant, accurate, and fully optimized.

• Process Improvement

Identify bottlenecks in order flow, fulfillment, or data accuracy and propose automation or process improvements backed by data.

• Compliance & Support

Monitor marketplace policies and help manage returns, replacements, and customer escalations.

What We’re Looking For

• Bachelor’s degree in Business, Analytics, or Supply Chain
• 1–3 years of experience in e-commerce operations (Amazon preferred)
• Strong analytical skills with proven ability to interpret and act on data
• Advanced proficiency in Google Sheets (pivot tables, formulas, data cleaning)
• Working knowledge of Google Data Studio (Looker Studio) for reporting
• Basic understanding of Google BigQuery for data extraction and queries
• Organized, detail-oriented, and capable of managing multiple moving parts
• Clear communicator with a proactive approach to problem-solving

Nice to Have

• Hands-on experience with Amazon Seller Central and Shopify Admin
• Understanding of e-commerce metrics: TACoS, COGS, inventory aging, and contribution margins
• Familiarity with tools like Coupler.io, DataHawk, or Helium10

Why Join Us

Cloud Scape Linen is one of the fastest-growing D2C home linen brands, now selling across the US and UAE. You’ll join a lean, driven team where data informs every decision — from pricing to procurement — and your work directly impacts performance and growth.

Job Type: Full-time

Experience:

• Ecommerce Operations: 3 years (Required)

Language:

• English (Required)

Location:

• Dubai (Required)