• Manage and resolve EHR tickets, coordinating with vendors and department leaders for timely solutions
• Serve as EHR Super User — advising on system configuration, workflow optimization, and best practices
• Own onboarding/offboarding system access, role assignments, and deactivations in line with HIPAA and policy
• Enforce minimum necessary access standards and maintain compliant user roles and permissions
• Develop, document, and maintain EHR protocols, build standards, and system governance practices
• Monitor EHR security and audit logs; identify risks and escalate findings appropriately
• Support EHR training for new functionality, workflow changes, and role-based system use
• Partner with the Security Manager on cybersecurity activities related to the EHR system
• Collaborate with third-party vendors on integrations, interfaces, and issue resolution
• Support data integrity efforts that impact reporting, quality measures, and patient care

• Associate degree in Health Information Management, Health Informatics, Healthcare Administration, or IT with a healthcare focus
• 2–5 years of experience in a clinical setting with EHR access, workflows, or system support responsibilities
• Administrative-level or security-role experience within a clinical EHR system
• Strong organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and complex health information systems
• Must reside in Pennsylvania — this is a fully onsite role

• Bachelor's degree in a related field
• Experience supporting EHR implementations, upgrades, or cross-functional workflow redesign

Sadler Health Center Corporation (SHCC) is a Federally Qualified Health Center (FQHC) committed to delivering high-quality, compassionate care to the communities we serve across Pennsylvania. We combine mission-driven purpose with a collaborative, innovative culture — and we're looking for people who are excited to make a real difference.

Sadler Health Center Corporation is an Equal Opportunity Employer.