eMAR Support Specialist

Atlanta, Georgia, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.

Why Guardian Pharmacy? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

This position will serve as a resource for Guardian pharmacies when setting up interfaces, troubleshooting, and training on eMAR (electronic medication administration record) systems. Works closely with external eMAR vendors, Guardian’s support services IT department and IT vendors, local pharmacy operations teams, account management, sales, and other customer facing teams to ensure eMAR systems are successfully implemented and supported. Works collaboratively with Sr Support Specialist and internal and external customers to enhance the use of eMAR systems to ensure records, documentation practices, and workflows contribute to optimized clinical outcomes and improved resident care and safety.

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):

• Act as escalation point for pharmacy teams on eMAR systems – becoming familiar with the workflows and features of the system(s), the contacts and support structure of the system vendor, and helping resolve internal and external customer issues in a timely manner
• Point of contact for the implementation of new and existing eMAR systems – facilitating, troubleshooting, and working with Guardian IT and external eMAR vendors to support successful integrations
• Work with Sr eMAR Support Specialist and with the National Sales & Account Management team when rolling out and supporting an eMAR system across a portfolio and several pharmacies – helping to ensure consistent practices and methods
• Support Sr eMAR Support Specialist with internal system migration tasks
• Ongoing evaluation of current processes to increase efficiency and identify areas for improvement and streamlining – continually looking for ways to optimize customer-pharmacy eMAR interactions
• Gather, define, and share best practices related to each eMAR system’s interface setup in both pharmacy order entry system to ensure pharmacy teams are utilizing all features appropriately
• Participate in other various tasks as needed e.g. pharmacy meetings, customer troubleshooting meetings, eMAR system issue/alert dissemination, procuring user access, etc.
• Other essential functions and duties may be assigned as needed

Education and/or Certifications

• Bachelor's degree in business or I.T. or industry related field or comparable work experience

Skills and Qualifications:

• Experience working in a customer service focused I.T. support role
• Experience with HL7 and NCPDP interface set up and support
• Experience working with eMAR vendors & systems
• Experience working with FrameworkLTC preferred
• Familiarity with LTC pharmacy workflows preferred
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

Work Environment:

• This position is remote.
• Ability to travel up to 20% of time, including overnight travel
• Ability to work flexible hours and to work outside of normal business hours when necessary (i.e. emergency issues or system outages)

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.