School Support Field Technician- Onsite- Atlanta, GA

We are seeking a School Support Field Technician to provide on-site, first-line IT support for schools and administrative locations. This role supports teachers, staff, and students by troubleshooting hardware, software, and network issues.

Key Responsibilities:

• Provide desk-side IT support and resolve support tickets
• Troubleshoot devices (Chromebooks, iPads, Windows, macOS)
• Maintain computer labs, carts, whiteboards, and AV equipment
• Support basic network and wireless issues
• Install updates, patches, and configure printers
• Track assets and document work in ticketing systems (Incident IQ)
• Collaborate with IT teams, school staff, and vendors
• Ensure test readiness and daily system functionality
• Support IT projects, deployments, and school events

Required Skills & Qualifications:

• 3+ years of IT field/desk-side support experience
• A+ Certification (Required)
• Strong troubleshooting skills (hardware, software, network)
• Experience with mobile devices (Chromebooks, iPads, macOS/iOS)
• Excellent communication and customer service skills
• Familiarity with ticketing systems (preferred)
• Education environment experience (plus)