Employee Incentives Administrator

To provide a high-quality administrative service to a diverse portfolio of employee benefit and incentive schemes with timeliness and efficiency.

• Administer a portfolio of structures in compliance with policies and procedures as set down in the company procedures manual and local legal and regulatory requirement, the diversity and complexity of which will be dependent on the experience and knowledge of the jobholder
• Ensure that clients are dealt with in a professional manner
• Identify and raise technical issues and potential problems with Line Manager
• Undertake a variety of banking, investment and financial transactions within the job holder’s authority
• Control debtors to the level determined by Line Manager and minimize credit notes issued
• Be able to demonstrate and awareness of risk management
• Understand TMF Code of Conduct and values
• Provides guidance on basic tasks to colleagues in immediate team
• Manages personal workload effectively
• Responds to and anticipates client needs in a timely and professional manner
• Listens actively, considers people’s concerns and adjusts own behaviour in a helpful manner
• Consistently strives to provide a quality service
• Implements the necessary steps of the service process
• Handles complaints and difficult customers in positive and effective manner, considering global and cultural differences
• Takes responsibility for obtaining and sharing required information with others
• Works with more junior members of the team with the view to assist with their ongoing development
• Understands clients, identifies their needs and creates positive first impressions
• Has a good understanding of technicalities of own role
• Promptly and efficiently completes work assignments
• Good understanding of how immediate team interact with other teams in function to deliver results
• Attend networking events and promote the business to connectionsBuild and maintain relationships with legal, investment and banking connections

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• Will take advantage of learning opportunities to meet needs of current job
• Minimum of 18 months’ experience within the Trust/Pension industry
• Possesses or willing to study towards a relevant professional qualification (STEP/ICSA)
• Good time management skills and inter-personal skills.
• Able to communicate (verbally and through written work) information in a clear and concise
• Interprets instruction accurately
• Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook).
• Fluent in both written and spoken English

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

• You'll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.