Employee Relations Consultant

Job Description

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City of Raleigh Fall Job Fair

The Employee Relations Consultant is responsible for conducting thorough, objective, and timely investigations into employee complaints, allegations of policy violations, harassment, discrimination, workplace misconduct, retaliation, and other sensitive employee relations issues. This role ensures compliance with City of Raleigh policies and employment laws.

About You:
This position requires a HR professional with a strong organizational approach and demonstrated ability to promote consistent practices and procedures that increase efficiency. The ideal candidate is a collaborative team member with high-energy. Thriving in a fast-paced, complex HR environment, the ideal candidate can communicate clearly and concisely, stay organized, and is comfortable working with multiple departments City wide across different subject areas related to this assignment. The successful candidate will be proactive and can work independently and collaboratively on a wide range of confidential and time-sensitive assignments.

About Us:
The Human Resources (HR) Department serves as a strategic partner for the City of Raleigh organization to attract, recruit, develop and retain a high performing, diverse workforce. The Employee Relations (ER) Division assists the City and departments with maintaining positive relationships with its employees through interactive engagement, consistent policy enforcement, conflict resolution, employee engagement, and retention. We will seek to implement human resource best practices and assist departments with innovative human resource solutions. In the Employee Relations Division, our motto is Elevating the Employee Experience.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Conducts full-cycle investigations into employee complaints and allegations of violations of City policies, departmental procedures, and federal and state laws.
• Prepares investigative reports summarizing findings, applicable policies and laws, and provide recommendations for departmental leadership.
• Tracks and manages employee investigation case status, identifying patterns and trends for evaluation.
• Provides guidance on progressive discipline, documentation of performance issues, and conflict resolution strategies.
• Assists in the development and delivery of workplace conduct, harassment prevention, and Title VII training.
• Supports broader employee relations and HR initiatives as needed.
• Maintains a caseload involving a wide range of employee relations issues including complaints and issues leading to formal grievances.
• Assist in the development of employee relations plans and interventions.
• Effectively and in a timely manner investigate claims/charges, review all pertinent facts and information without expanding the scope of the investigation unnecessarily.
• Counsel and advise employees and managers on application of policies and procedures to affect a timely satisfactory resolution.
• Utilize case management tool accurately to document the relevant contacts and issues.
• Stays abreast of policies and procedures, ensuring compliance with all legal requirements, including, but not limited to EEO, ADA, PWFA, Title VII, FMLA, and FLSA.
• Counsel and advise management and teammates on employee relations issues and maintain confidentiality of information at all times.
• Continuously monitor and evaluate the effectiveness of employee relations plans, programs and activities, and support redesign program component(s) as necessary to achieve the organizational goals.
• Assist in conducting periodic reviews of HR policies and procedures and make recommendation for updates or changes through the Policy Advisory Committee.
• Review and coordinate mediation as needed and participate in the coordination and evaluation of ER/HR training and development programs.
• Work with managers and supervisors to interpret and implement HR policies/procedures, federal and state laws related to employment law issues.

Typical Qualifications

Education and Experience:

• SHRM-CP, PHR, and certification(s) related to the assigned department

Additional Information

Knowledge of:

• Principles and practices of employee relations, HR investigations, and conflict resolution
• Interviewing techniques and fact-finding procedures
• Principles and applications of critical thinking and analysis
• Principles and techniques of effective oral and presentations
• Human resources information systems and other human resources-related technologies
• Human resource principles, practices, procedures and all relevant laws, regulations
• Human resource program administration and management
• Customer service principles
• Filing and record-keeping principles
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, databases, and spreadsheet applications

• Conduct complex and sensitive investigations with a high degree of confidentiality and professionalism.
• Analyze information and make sound, impartial recommendations
• Providing technical guidance, direction, and education to stakeholders
• Communicate effectively both orally and in writing
• Authoring and preparing original reports, documents, and presentations
• Handle multiple assignments while meeting deadlines
• Work collaboratively with diverse stakeholders

• Evaluate and analyze issues, problems, and operational programs
• Adapt meeting facilitation style in order to engage a variety of participants
• Communicate effectively, both verbally and in writing
• Develop and manage business relationships with program stakeholders
• Maintain the confidentiality of information
• Manage multiple competing priorities